At a Glance
- Tasks: Manage customer complaints and drive effective resolutions while ensuring food safety compliance.
- Company: Join Muntons, a leading global supplier in the food and drinks industry.
- Benefits: Starting salary of £34K, flexible working, and a great benefits package.
- Other info: Collaborative environment with structured training and development opportunities.
- Why this job: Make a real impact by improving customer experiences and promoting food safety.
- Qualifications: 2-3 years in complaints management and strong communication skills required.
The predicted salary is between 34000 - 34000 £ per year.
Muntons is a global supplier to the food and drinks industry producing the highest-quality malt and malted ingredients for some of the most famous, well-loved brands around the globe for over 100 years. Our customers range from multinational food and beverage producers to start-ups and small independent craft brewers and distillers. We are proud of our Suffolk heritage and team. We trust all our people to bring ideas and positive change to our business.
We are looking for a Customer Complaints Advisor to join our QSHE team. This role plays a key part in ensuring customer complaints are handled thoroughly, fairly, and in line with regulatory and food safety requirements. You will act as a central point of coordination, working closely with internal teams to investigate issues, identify root causes, and drive effective resolutions that maintain customer confidence and support continuous improvement.
In this role, you will:
- Manage and maintain the Muntons Complaints Management System
- Ensure complaint investigations are completed swiftly and that root causes are identified
- Monitor complaints data and trends, advising the Leadership Team and supporting the implementation of remedial actions
- Contribute to promoting a strong Behavioural Food Safety Culture, supporting engagement across the business so employees understand and proactively manage food safety risks
- Coordinate and oversee complaint investigations, liaising with relevant departments to drive issues through to resolution
- Prepare reports on complaint trends, identifying areas for improvement and presenting findings to management
- Ensure all complaints are handled in line with company policies, regulatory requirements, and relevant legislation
- Support customer information requests, including technical data packs and certificates of analysis
The Core Behaviours:
- Team Collaboration: Fosters a collaborative environment
- Respectful and Welcoming: Treats everyone equally, fairly, & respectfully
- Proactive and Positive Attitude: Brings a can-do attitude to new challenges
- Health & Safety Mindset: Recognises that a safe environment is core to our business
The Person:
- A professional qualification in Complaints Management or a relevant discipline (or equivalent experience)
- At least 2-3 years experience in a complaints management or customer quality role
- Strong communication skills, with the ability to explain outcomes clearly and empathetically
- Experience working collaboratively across teams to resolve issues
- A proactive, solutions-focused approach with a commitment to continuous improvement
- The ability to positively contribute to the QSHE team and the wider business
In Return:
- Starting salary £34K
- 5% employer pension contribution
- Structured training, mentoring and development
- Exposure to real-world projects and experienced specialists
- Profit-based bonus scheme
- Flexible working options
- Great benefits package
We’re passionate about quality, innovation and sustainability, and we’re already more than halfway towards our net-zero carbon target by 2050. You’ll be part of a collaborative, supportive environment where your development truly matters.
Customer Complaints Advisor in Stowmarket employer: REC-REVOLUTION
Muntons is an exceptional employer, offering a collaborative and supportive work environment where your contributions are valued and your professional growth is prioritised. With a strong commitment to quality, innovation, and sustainability, employees benefit from structured training, flexible working options, and a comprehensive benefits package, all while being part of a company that has been a trusted supplier in the food and drinks industry for over 100 years.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Complaints Advisor in Stowmarket
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at REC-REVOLUTION. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like REC-REVOLUTION before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Complaints Advisor in Stowmarket
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to REC-REVOLUTION:Your cover letter is your chance to shine! Tell us why you want to work at REC-REVOLUTION specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at REC-REVOLUTION!
How to prepare for a job interview at REC-REVOLUTION
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
