Customer Technical Lead - Quality & Food Safety

All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.

Customer Technical Lead - Quality & Food Safety

Stowmarket

£43,500

Turn your food safety and regulatory expertise into customer confidence at Muntons, keeping technical information accurate and helping products meet the highest standards.

Help Shape Compliance, Build Customer Confidence, and Support Product Excellence

Are you passionate about food safety, regulatory compliance, and maintaining the highest technical standards? Do you enjoy working with customers, suppliers, and internal teams to ensure accurate information and exceptional service?

We are looking for a Customer Technical Lead – Quality & Food Safety to join our team and play a key role in supporting our customers, products, and compliance activities across the business.

This is an exciting opportunity for an experienced technical professional who thrives in a food manufacturing environment and enjoys combining technical expertise with strong customer and stakeholder relationships.

What You'll Be Doing

Customer Technical & Regulatory Support

As a key technical contact for customers, you will:

• Manage technical enquiries, questionnaires, and information requests, ensuring accurate responses are provided within agreed timescales.
• Build strong relationships with customers by providing professional technical support and guidance.
• Monitor changes in food legislation, regulatory requirements, and customer standards, assessing their impact on products, ingredients, and business processes.
• Prepare and maintain technical documentation including specifications, declarations, certificates, and compliance statements.
• Collaborate with colleagues across departments to gather information, communicate regulatory updates, and ensure customer requirements are effectively met.
• Track and analyse customer technical requests, identifying trends and opportunities to improve systems, processes, and response times.
• Technical Documentation & Supplier Compliance

You'll also play a vital role in maintaining the integrity of our technical information by:

• Managing and maintaining accurate, controlled, and up-to-date technical documentation and databases.
• Working closely with Procurement to obtain, review, and maintain supplier technical and compliance information.
• Following up on outstanding documentation and escalating gaps where appropriate.
• Ensuring records and documentation meet customer, regulatory, certification, and audit requirements. xgikmsk
• Providing technical information and documentation to support customer, certification, and third-party audits.
• Identifying opportunities to enhance document control, information management, and complia Please click on the apply button to read the full job description