At a Glance
- Tasks: Manage customer orders and ensure seamless delivery for UK and international markets.
- Company: Join a leading manufacturer of world-class malt with a strong customer focus.
- Benefits: Competitive salary, pension contributions, health cash plan, and flexible working arrangements.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real impact on customer satisfaction and be part of a dynamic team.
- Qualifications: Strong organisational skills and experience in export administration preferred.
The predicted salary is between 25000 - 30000 £ per year.
We're looking for a Customer Service & Export Administrator to join our team and play a key role in ensuring excellent service for our customers across the UK and international markets. This is a fantastic opportunity for someone with strong organisational skills, export administration experience, and a passion for delivering outstanding customer service, to be part of our business - manufacturing and distributing world class malt.
What You'll Be Doing
- Managing customer orders from receipt through to delivery, ensuring a seamless experience every step of the way.
- Processing customer purchase orders into sales orders accurately and efficiently.
- Liaising with Planning and Warehouse teams regarding product availability.
- Coordinating transport bookings with our logistics partners.
- Completing export and customs documentation.
- Obtaining and processing external documentation, including Certificates of Origin and Phytosanitary Certificates.
- Preparing and issuing final customer documentation.
- Keeping customers updated on order and delivery progress.
- Handling enquiries from customers, agents, and distributors.
- Raising and progressing customer complaints in collaboration with the Customer Complaints Lead.
- Supporting Sales Managers with customer sales data.
- Assisting with sales quotations and logistics cost recovery charges.
- Providing support and cover for colleagues during annual leave and absences.
- Contributing positively to team objectives and continuous improvement initiatives.
What We're Looking For
- Enjoy working in a busy office environment with a strong customer focus.
- Have experience preparing export shipping documentation.
- Be a confident communicator, both by telephone and email.
- Have excellent organisational and time management skills.
- Be able to prioritise workload and meet deadlines.
- Be flexible, adaptable, and happy to support colleagues when needed.
- Demonstrate a friendly, professional, and positive attitude.
- Be proficient in Microsoft Office applications.
- Have experience with SAP (desirable but not essential).
We're looking for someone who:
- Works collaboratively and supports colleagues.
- Identifies issues and raises them proactively.
- Demonstrates initiative and a solutions-focused mindset.
- Treats everyone with fairness, respect, and professionalism.
- Embodies our company values in everything they do.
- Brings a positive, can-do attitude to work every day.
What Muntons Offers
- Competitive salary, reviewed annually.
- 5% company pension contribution.
- Health Cash Plan with Reward Scheme.
- Life Assurance.
- Company profit-based bonus.
- Flexible working arrangements.
- myStaffShop membership.
Apply today, if you're looking for a varied and rewarding role where you can make a real impact on customer satisfaction and export operations, we would love to hear from you.
Locations
Customer Service Advisor - Training in Stowmarket, Suffolk employer: REC-REVOLUTION LTD
Join a dynamic and innovative team where your engineering skills will directly contribute to the exciting field of industrial biotechnology. Our company offers a supportive work culture that prioritises employee growth, with ample opportunities for professional development and a comprehensive benefits package. Located in a vibrant area, we provide a unique environment that fosters creativity and collaboration, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Training in Stowmarket, Suffolk
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like REC-REVOLUTION LTD.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at REC-REVOLUTION LTD.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like REC-REVOLUTION LTD that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to REC-REVOLUTION LTD, make sure they see your passion for helping others!
We think you need these skills to ace Customer Service Advisor - Training in Stowmarket, Suffolk
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at REC-REVOLUTION LTD, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at REC-REVOLUTION LTD. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at REC-REVOLUTION LTD.
How to prepare for a job interview at REC-REVOLUTION LTD
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show REC-REVOLUTION LTD that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at REC-REVOLUTION LTD and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
