Field Engineer in Croydon, Surrey

Field Engineer – Verification: Weighing Scales, Scanners, PEDs, PCs

South London

£27,300 Starting basic rising to £28,250 after probation + overtime + van + benefits package + full training

On-Site working hours flexible between 8am and 6pm, Occasional Weekends & Bank Holidays

This is a superb opportunity for an experienced Field Engineer looking for a supportive and interesting working environment and company culture. The business offers stability, support, variety, quality customer engagement and a clear remit of responsibility and autonomy. Due to continued growth and new contract wins we are expanding our base of Verification Field Engineers in the UK. This is a great opportunity for an experienced field engineer who is looking for a role that will allow them to work with a variety of retail weighing scales across a variety of customer sites.

Verification Filed EngineerResponsibilities:

The role is varied, and no two days will be the same. You will need to be able to demonstrate experience and understanding in the installation, troubleshooting and support of the following:

• Calibration and verification of Datalogic, and Bizerba Scanner Scales to strict metrological standards in various Teir 1 and Tier 2 supermarkets within the UK.
• SLA driven Support into Retail outlets.
• IMAC – Install, Move, Add and Change of retail weighing scales, scanners, PEDs, PCs.
• Project work including retail weighing scales, Scanners, PEDs and PC Rollouts. Providing on-site support services on retail weighing scales.
• Working with your line management to ensure that your stock holdings are always sufficient to ensure that you can achieve first time fix resolutions in most site visits.
• Working with other members of your team to ensure that regional SLA targets are consistently achieved, and that customers satisfaction levels are consistently high.
• Always representing the company to the highest possible standards by taking pride in your work and pride in delivering truly outstanding levels of customer service.
• Managing your workload to achieve the SLA\’s in the most efficient way.

To be successful in this role you will need to demonstrate the following values:

Trust & Transparency- An open and honest approach to all you do is vital to everything we do for our customers and for each other.

Drive for customer satisfaction- Care & Attention to Detail, Fix first time, Use your initiative and common sense. Own your customer relationships and always leave them smiling.

Teamwork- No one person in our business has all the answers, but as a team we can fix anything. Being a dynamic member of the business ensures all our success.

Additional requirements:

• Self-starter who can work on their own without supervision.
• Sound understanding of weighing scales, EPoS systems, and connectivity.
• Understanding of networking diagnosis and rectification.
• Sound fault finding skills.
• Comfortable working in different working environments from Shops to Warehouses.
• Customer facing skills.
• Timely and accurate paperwork completion.
• Flexibility on working days and hours available (some out of hours will be required).
• Physically fit and able to lift scale/pc units which range up to 20Kg.
• Full manual driving licence.
• Literate, numerate and comfortable following written instructions.

If you are looking for a new challenge with great long-term potential, and meet the requirements set out, please apply today.

bdc is a market-leading provider of retail weighing scales, scanners, PEDs, PCs, support and maintenance services. We work in partnership with our customers installing and supporting large and widely distributed estates to some of the best known brands in retail. The bdc business model has always been based on service delivery excellence.