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- Tasks: As a Field Engineer, you'll install, troubleshoot, and support retail weighing scales and scanners.
- Company: Join bdc, a leading provider of retail weighing solutions with a focus on service excellence.
- Benefits: Enjoy a competitive salary, flexible hours, overtime, a van, and a comprehensive benefits package.
- Why this job: This role offers variety, autonomy, and the chance to engage with top retail brands.
- Qualifications: Experience with weighing scales, EPoS systems, and strong customer service skills are essential.
- Other info: Full training provided; must be physically fit and hold a full manual driving licence.
The predicted salary is between 24300 - 25350 £ per year.
Job Description
Field Engineer – Verification: Weighing Scales, Scanners, PEDs, PCs
South London
£27,300 Starting basic rising to £28,250 after probation + overtime + van + benefits package + full training
On-Site working hours flexible between 8am and 6pm, Occasional Weekends & Bank Holidays
This is a superb opportunity for an experienced Field Engineer looking for a supportive and interesting working environment and company culture. The business offers stability, support, variety, quality customer engagement and a clear remit of responsibility and autonomy. Due to continued growth and new contract wins we are expanding our base of Verification Field Engineers in the UK. This is a great opportunity for an experienced field engineer who is looking for a role that will allow them to work with a variety of retail weighing scales across a variety of customer sites.
Verification Field Engineer Responsibilities:
The role is varied, and no two days will be the same. You will need to be able to demonstrate experience and understanding in the installation, troubleshooting and support of the following:
- Calibration and verification of Datalogic, and Bizerba Scanner Scales to strict metrological standards in various Tier 1 and Tier 2 supermarkets within the UK
- SLA driven Support into Retail outlets
- IMAC – Install, Move, Add and Change of retail weighing scales, scanners, PEDs, PCs
- Project work including retail weighing scales, Scanners, PEDs and PC Rollouts
- Providing on-site support services on retail weighing scales
- Working with your line management to ensure that your stock holdings are always sufficient to ensure that you can achieve first time fix resolutions in most site visits
- Working with other members of your team to ensure that regional SLA targets are consistently achieved, and that customers satisfaction levels are consistently high
- Always representing the company to the highest possible standards by taking pride in your work and pride in delivering truly outstanding levels of customer service
- Managing your workload to achieve the SLA's in the most efficient way
To be successful in this role you will need to demonstrate the following values:
Trust & Transparency- An open and honest approach to all you do is vital to everything we do for our customers and for each other.
Drive for customer satisfaction- Care & Attention to Detail, Fix first time, Use your initiative and common sense. Own your customer relationships and always leave them smiling.
Teamwork- No one person in our business has all the answers, but as a team we can fix anything. Being a dynamic member of the business ensures all our success.
Additional requirements:
- Due to our clients security, a DBS check will be carried out on successful candidates which must come back as \\"all clear\\"
If you are looking for a new challenge with great long-term potential, and meet the requirements set out, please apply today.
bdcis a market-leading provider of retail weighing scales, scanners, PEDs, PCs, support and maintenance services. We work in partnership with our customers installing and supporting large and widely distributed estates to some of the best known brands in retail. Thebdcbusiness model has always been based on service delivery excellence.
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Field Engineer employer: REC-REVOLUTION LTD
Contact Detail:
REC-REVOLUTION LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer
✨Tip Number 1
Familiarise yourself with the specific equipment mentioned in the job description, such as Datalogic and Bizerba Scanner Scales. Having hands-on experience or knowledge about these systems will give you an edge during interviews.
✨Tip Number 2
Highlight your customer service skills and experiences in previous roles. Since this position emphasises customer satisfaction, showcasing your ability to engage positively with clients can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your problem-solving abilities, especially in troubleshooting and fault finding. Be ready to share specific examples of how you've successfully resolved technical issues in past roles.
✨Tip Number 4
Demonstrate your flexibility and willingness to work varied hours, including weekends and bank holidays. This role requires adaptability, so showing that you're open to different working conditions will be beneficial.
We think you need these skills to ace Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in installation, troubleshooting, and support of weighing scales and EPoS systems. Use specific examples that demonstrate your skills in calibration and customer service.
Craft a Strong Cover Letter: Write a cover letter that reflects your understanding of the role and the company. Emphasise your ability to work independently, your customer-facing skills, and your commitment to achieving high satisfaction levels.
Highlight Relevant Skills: In your application, clearly outline your fault-finding skills, understanding of networking diagnosis, and any experience with retail environments. Mention your flexibility regarding working hours and your physical capability to handle equipment.
Showcase Teamwork and Initiative: Provide examples in your application that demonstrate your ability to work as part of a team and your initiative in problem-solving. This will align with the company's values of teamwork and customer satisfaction.
How to prepare for a job interview at REC-REVOLUTION LTD
✨Showcase Your Technical Skills
Make sure to highlight your experience with weighing scales, EPoS systems, and troubleshooting. Be prepared to discuss specific examples of how you've successfully installed or repaired equipment in the past.
✨Demonstrate Customer Service Focus
Since this role involves direct customer interaction, emphasise your commitment to customer satisfaction. Share instances where you went above and beyond to ensure a positive experience for clients.
✨Emphasise Teamwork and Collaboration
Talk about your ability to work as part of a team. Provide examples of how you've collaborated with colleagues to solve problems or achieve common goals, as teamwork is crucial in this role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think of situations where you had to diagnose issues quickly or manage your workload effectively to meet SLAs.
