At a Glance
- Tasks: Manage customer complaints and ensure swift resolutions while promoting food safety.
- Company: Join Muntons, a century-old leader in malt production with a strong Suffolk heritage.
- Benefits: Competitive salary, supportive team culture, and opportunities for personal growth.
- Other info: Be part of a collaborative team that values respect and inclusivity.
- Why this job: Make a real difference by enhancing customer satisfaction and driving continuous improvement.
- Qualifications: Strong communication skills and a passion for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
Muntons is a global supplier to the food and drinks industry producing the highest-quality malt and malted ingredients for some of the most famous, well-loved brands around the globe for over 100 years. Our customers range from multinational food and beverage producers to start-ups and small independent craft brewers and distillers. We are proud of our Suffolk heritage and team. We trust all our people to bring ideas and positive change to our business.
We are looking for a Customer Complaints Advisor to join our QSHE team. This role plays a key part in ensuring customer complaints are handled thoroughly, fairly, and in line with regulatory and food safety requirements. You will act as a central point of coordination, working closely with internal teams to investigate issues, identify root causes, and drive effective resolutions that maintain customer confidence and support continuous improvement.
In this role, you will:
- Manage and maintain the Muntons Complaints Management System
- Ensure complaint investigations are completed swiftly and that root causes are identified
- Monitor complaints data and trends, advising the Leadership Team and supporting the implementation of remedial actions
- Contribute to promoting a strong Behavioural Food Safety Culture, supporting engagement across the business so employees understand and proactively manage food safety risks
- Coordinate and oversee complaint investigations, liaising with relevant departments to drive issues through to resolution
- Prepare reports on complaint trends, identifying areas for improvement and presenting findings to management
- Ensure all complaints are handled in line with company policies, regulatory requirements, and relevant legislation
- Support customer information requests, including technical data packs and certificates of analysis
The Core Behaviours:
- Team Collaboration - Fosters a collaborative environment
- Respectful and Welcoming - Treats everyone equally, fairly
Customer Complaints Advisor employer: REC-REVOLUTION LTD
Muntons is an exceptional employer, offering a supportive and collaborative work culture that values each team member's contributions. Located in the heart of Suffolk, employees benefit from a strong sense of community and the opportunity to work with renowned brands in the food and drinks industry. With a commitment to employee growth and continuous improvement, Muntons provides ample opportunities for professional development while ensuring a safe and respectful workplace.
