We're supporting a fast-growing UK furniture brand that creates beautifully designed, design-led furniture. With a small team, big ambitions, and a genuine focus on brand, customers, and experience, this is an exciting opportunity to join a business at a key stage of growth.
The Role
You'll be the face and voice of the customer, taking ownership of the showroom's day-to-day operations while leading customer interactions across all channels. This is a hands-on role, ideal for someone from a retail, showroom, or customer-facing background who thrives on building relationships and delivering exceptional experiences.
If you're someone who enjoys being with customers rather than sitting behind a laptop all day, this could be the perfect opportunity.
Key Responsibilities
• Manage and convert sales leads from swatch requests, email enquiries, phone calls, showroom visits, and online channels.
• Own the customer journey from initial enquiry through to post-purchase follow-up, ensuring a seamless and positive experience at every touchpoint.
• Deliver outstanding customer service, handling questions, feedback, and issues with empathy, professionalism, and efficiency.
• Support order processing, delivery coordination, and after-sales care to ensure customers receive a first-class experience.
• Take ownership of the showroom environment, ensuring it consistently reflects the quality and values of the brand.
• Build strong relationships with customers and act as a trusted advisor throughout the buying journey.
What You Need To Join
• Excellent communication skills with the ability to build genuine rapport with customers
• Sales-driven mindset; retail, showroom or customer-facing experience preferred
• Strong understanding of the customer journey and what great service looks like
• A natural interest in design, furniture and interiors • Highly organised, reliable and comfortable juggling multiple priorities
Why Join?
Real ownership and responsibility from day one.
Opportunity to make a visible impact within a growing brand.
Work alongside a passionate and ambitious team.
Be part of a business that genuinely cares about design, customers, and experience.
If you care about great design, love working with customers, and want to play a key role in a growing brand, we'd love to hear from you.
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Sales & Showroom Manager - Furniture in City of London employer: REC-REVOLUTION LTD
Join a dynamic and fast-growing UK furniture brand that prioritises exceptional customer experiences and beautifully designed products. As a Showroom Manager, you'll enjoy a vibrant work culture that values creativity and collaboration, with real opportunities for personal and professional growth. With a focus on making a tangible impact and being part of a passionate team, this role offers a unique chance to thrive in an environment that genuinely cares about its customers and design.
