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- Tasks: Lead the showroom, deliver exceptional customer experiences, and drive sales.
- Company: Fast-growing UK furniture brand with a focus on design and customer experience.
- Benefits: Dynamic work environment, opportunities for growth, and a chance to shape customer interactions.
- Why this job: Be the face of a brand that values design and customer satisfaction.
- Qualifications: Strong communication skills, sales-driven mindset, and a passion for design.
- Other info: Join a small team with big ambitions in a fast-paced culture.
The predicted salary is between 36000 - 60000 £ per year.
We are supporting a fast-growing UK furniture brand creating beautifully designed, design-led furniture in their quest to find a Showroom & Customer Service Manager. They are a small team with big ambition and a genuine focus on brand, customers, and experience.
As Showroom & Customer Service Manager, you will be the face, voice, and guardian of the customer experience. You will take ownership of the showroom day-to-day, lead customer interactions across all channels, and ensure every touchpoint reflects their values, design ethos, and high standards of service.
Key Responsibilities- Showroom Management & Sales
- Act as the primary brand ambassador within the showroom, delivering a warm, knowledgeable, and design-led customer experience.
- Build strong relationships with customers, understanding their needs and guiding them through the product range.
- Confidently present products, materials, finishes, and design options using strong product and interior knowledge.
- Drive showroom sales and support customers from first visit through to purchase.
- Maintain impeccable showroom standards, ensuring the space is styled, organised, and aligned with the brand's visual identity and values.
- Manage and convert sales leads from swatch requests, email enquiries, phone calls, and online channels.
- Own the customer journey from initial enquiry to post-purchase follow-up, ensuring a seamless and positive experience.
- Handle customer questions, feedback, and issues with empathy, professionalism, and efficiency.
- Support order processing, delivery coordination, and after-sales care.
- Excellent communication skills with the ability to build genuine rapport with customers.
- Sales-driven mindset; retail, showroom, or customer-facing experience preferred.
- Strong understanding of the customer journey and what exceptional service looks like.
- A natural interest in design, furniture, and interiors.
- Highly organised, reliable, and comfortable managing multiple priorities.
- Thrives in a fast-moving, ambitious environment.
- Resilient, self-motivated, and proactive.
- Comfortable taking ownership and making decisions.
- Entrepreneurial, curious, and solutions-focused.
Sales & Customer Service Manager in City of London employer: REC-REVOLUTION LTD
Contact Detail:
REC-REVOLUTION LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Customer Service Manager in City of London
✨Tip Number 1
Get to know the brand inside out! Research their furniture designs, values, and customer service approach. This will help you connect with the team and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in sales and customer service, and how it aligns with their mission. Highlight specific examples where you've gone above and beyond for customers.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insights about the company culture. This can give you an edge in interviews and help you tailor your approach.
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it's an interview or a casual chat, send a thank-you note. It shows your enthusiasm and keeps you top of mind for the hiring team.
We think you need these skills to ace Sales & Customer Service Manager in City of London
Some tips for your application 🫡
Show Your Passion for Design: When you're writing your application, let your love for design and furniture shine through. Share any personal experiences or projects that highlight your interest in interiors, as this will resonate with us and show you’re a great fit for the role.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with our values and the customer experience we aim to deliver.
Highlight Your Customer Service Skills: Since you'll be the face and voice of our brand, emphasise your previous customer service experiences. Share examples of how you've handled customer interactions, resolved issues, and created positive experiences, as this is key for us.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at REC-REVOLUTION LTD
✨Know the Brand Inside Out
Before your interview, dive deep into the furniture brand's ethos, values, and product range. Familiarise yourself with their design philosophy and any recent collections. This will not only help you answer questions confidently but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about specific situations where you turned a negative experience into a positive one. This will demonstrate your ability to handle customer interactions with empathy and professionalism.
✨Demonstrate Your Sales Acumen
Be ready to discuss your sales strategies and how you've successfully driven sales in previous roles. Highlight your understanding of the customer journey and how you can convert leads into loyal customers, which is crucial for this role.
✨Ask Thoughtful Questions
Prepare insightful questions about the showroom's operations, team dynamics, and future goals. This shows that you're not just interested in the job, but also in contributing to the company's growth and success. It’s a great way to demonstrate your entrepreneurial mindset!
