At a Glance
- Tasks: Handle customer complaints and ensure swift resolutions while maintaining high standards.
- Company: Join Muntons, a leading global supplier in the food and drinks industry.
- Benefits: Enjoy competitive pay, a supportive team, and opportunities for personal growth.
- Other info: Be part of a proud Suffolk heritage with a focus on sustainability.
- Why this job: Make a real difference by improving customer experiences and driving positive change.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 32000 £ per year.
Customer Care Advisor Muntons is a global supplier to the food and drinks industry producing the highest-quality malt and malted ingredients for some of the most famous, well-loved brands around the globe for over 100 years.
Our customers range from multinational food and beverage producers, to start ups, and small independent craft brewers and distillers… you’re likely to have tasted our products already, without even knowing it!
We are proud of our Suffolk heritage and team.
We trust all our people to bring ideas and positive change to our business.
We continue to look to the next 100 years as a strong and sustainable global supplier of malt and malted ingredients.
Customer Care Advisor We are looking for a Customer Care Advisor to join our QSHE team.
This role plays a key part in ensuring customer complaints are handled thoroughly, fairly, and in line with regulatory and food safety requirements.
You will act as a central point of coordination, working closely with internal teams to investigate issues, identify root causes, and drive effective resolutions that maintain customer confidence and support continuous improvement.
In this role, you will: Manage and maintain the Muntons Complaints Management System Ensure complaint investigations are completed swiftly and that root causes are identified Monitor complaints data and trends, advisi...
