At a Glance
- Tasks: Join us as a Credit Administrator, handling customer queries and payments in a dynamic finance role.
- Company: Work with a leading FTSE 250 company known for its growth and innovation.
- Benefits: Enjoy hybrid working, flexible hours, and onsite parking while earning £23,000 - £25,000.
- Other info: Perfect for students seeking a balance between work and studies with flexible hours.
- Why this job: This role offers hands-on experience, a supportive team, and opportunities for process improvement.
- Qualifications: Ideal candidates should have cash allocation experience and excellent customer service skills.
The predicted salary is between 19800 - 22000 £ per year.
CREDIT ADMINISTRATOR. RECfinancial are currently exclusively for our client,an established FTSE 250 company as they look to recruit a Credit Administrator on an initial 6 month basis. This role has the potential of being extended or being made permanent.
This ongoing hybrid role is an opportunity to learn news skills within a finance role. Based just off the M69 in Coventry, your role will require you to be site based only day a week, with the rest being remote based. This allows anyone from Leicester, Rugby, Lutterworth or Coventry to commute with ease.
Role Purpose
This role will be set in a fast-paced environment, handling large volumes of tasks on a daily basis. Daily targets must be achieved in order for the team to deliver the operational support to the business network and our customers. The individual will be expected to look for ways to continuously improve processes to increase efficiencies, both within the team and with specific issues at network level.
Key Responsibilities
- Ensure all incoming phone calls are taken in a timely manner.
- Dealing with telephone and email queries from customers in a timely and professional manner.
- Logging of all customer queries onto their account.
- To ensure that all queries and disputes are dealt with appropriately, liaising with both branch and customer.
- Take card payments over the telephone from customers and check for payments received from customers.
- Provide a professional and consistent level of customer service at the first point of contact, for customers, both internal and external.
- Working closely with branch colleagues to try to resolve customer queries and any other issues that may arise.
- Working closely to team cash and debt targets and DSO.
Desired Skills and Experience
- Ideally have some exposure to either Credit Control or Accounts.
- Ability to establish and maintain good working relationships at all levels, both internally and externally.
- Excellent time management & customer service skills.
- Innovative; seeks new ways of doing things.
- Process driven.
- Attention to detail.
- Ability to work proactively.
- Motivated to succeed.
- Works well under pressure and to tight deadlines.
- Communicates in simple and effective language to achieve objectives.
- Drive for continuous improvements in all aspects of the job role.
What’s on offer?
- £25000.
- Hybrid working (1 day office/4 days from home).
- Flex Hours (allowing for school runs).
- Onsite parking.
- The chance to work with an amazing group of people.
Credit Administrator in Coventry employer: Rec Financial
Rec Financial is an excellent employer that prioritises employee growth and development, offering a supportive work culture where mentorship is key. With the flexibility of hybrid working and generous benefits such as 34 days of holiday and a competitive salary, employees in Leicestershire can thrive both professionally and personally while contributing to a dynamic payroll team.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Administrator in Coventry
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Credit Administrator. Understanding the daily tasks, such as handling customer queries and processing payments, will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your ability to maintain good working relationships, which is crucial for this role.
✨Tip Number 3
Research the company culture of the FTSE 250 client. Understanding their values and work environment can help you tailor your approach and show that you're a great fit for their team.
✨Tip Number 4
Prepare to discuss your experience with cash allocation and process improvement. Being able to articulate how you've contributed to efficiency in previous roles will set you apart from other candidates.
We think you need these skills to ace Credit Administrator in Coventry
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the key responsibilities and required skills for the Credit Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in cash allocation and customer service. Use bullet points for clarity and include specific achievements that demonstrate your ability to meet targets.
Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention your innovative approach to problem-solving and how you can contribute to continuous improvements within the team.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Credit Administrator role.
How to prepare for a job interview at Rec Financial
✨Showcase Your Customer Service Skills
As a Credit Administrator, you'll be the first point of contact for customers. Be prepared to discuss your previous experiences in customer service and how you handled challenging situations. Highlight your ability to communicate effectively and maintain professionalism under pressure.
✨Demonstrate Process Improvement Mindset
The role requires a proactive approach to improving processes. Think of examples where you've identified inefficiencies and implemented changes. Be ready to share these stories during the interview to show your innovative thinking and commitment to continuous improvement.
✨Emphasise Time Management Abilities
With daily targets to meet, strong time management skills are essential. Prepare to discuss how you prioritise tasks and manage your time effectively, especially in a fast-paced environment. Use specific examples to illustrate your strategies.
✨Familiarise Yourself with Cash Allocation
Since experience in cash allocation is preferred, brush up on relevant terminology and processes. If you have prior experience, be ready to explain it clearly. If not, express your willingness to learn and adapt quickly to new financial systems.
