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- Tasks: Lead a community hub, manage daily operations, and inspire staff and volunteers.
- Company: Rebuild with Hope, a charity dedicated to supporting individuals facing employment barriers.
- Benefits: Competitive salary, 25 days annual leave, and a positive team culture.
- Other info: Join a mission-driven team focused on social impact and community resilience.
- Why this job: Make a real difference in your community while developing valuable leadership skills.
- Qualifications: Retail experience and strong customer service skills are essential; no formal qualifications required.
The predicted salary is between 28000 - 32000 £ per year.
Rebuild with Hope is a charitable organisation established to support individuals with multiple barriers to employment, while assisting those suffering from the rising cost of living. The charity currently operates five stores, with our flagship store in Wigan, selling high‑street brands at discounts of up to 70% across all categories. The Hub Manager plays a vital role in supporting the Retail Cluster Manager with the day‑to‑day operation of the retail proposition within the Hub. Acting as a key ambassador for the charity, the role promotes the Hub within the local community while ensuring that its activities reflect the charity’s aims, values, and commitment to excellent service.
Key Responsibilities
- Plan and manage daily activities and allocate tasks to staff and volunteers.
- Give direction and coach the team on performance, addressing conduct or capability issues and escalating when appropriate.
- Promote wellbeing activities and the wider offer in the Hub (warm space, cycle project, book cycle, etc.).
- Monitor stock levels and retail standards, ensuring the shop is tidy and full; make commercial decisions on space, stock, and discount offers to drive sales.
- Ensure window displays are eye‑catching, commercial, and showcase a broad range of products.
- Ensure stock meets appropriate safety standards and remove items that do not comply.
- Support staff and volunteer training on compliance.
- Encourage gift aid donations.
- Maintain high standards of shop cleanliness, tidiness, and safety; report any issues to the appropriate person.
- Open the till, bank cash, and maintain accurate records (cash takings, cash banking), uploading cash banking to accounts.
- Support and monitor health and safety standards in line with RBWH foundation policies and procedures, reporting concerns.
- Make decisions and resolve customer issues as required.
- Manage the room booking process, conduct ad hoc checks on training room standards, and address or escalate concerns.
Skills and Experience
- Excellent customer service and communication skills.
- Team management skills, including motivating staff and volunteers.
- Organisational, problem‑solving, and decision‑making abilities.
- Ability to challenge inappropriate behaviour and manage conflict.
- Resilient and able to work flexibly, managing varying demands of the role and prioritising tasks effectively.
- Friendly, approachable and professional with strong interpersonal skills.
- Motivated, proactive and able to work independently.
- Organised, reliable and able to prioritise tasks effectively.
- Line management experience.
- Positive attitude and quick problem identification and resolution.
- Alignment with the purpose and mission of the foundation.
- No qualifications required; proven retail experience essential.
Salary and Benefits
- £28,000 – £32,000 per annum, based on FT 37.5, based on experience.
- 25 days of annual leave.
- Social impact career – work directly in a role that changes lives and builds community resilience.
- Positive, inclusive team culture committed to fairness, dignity, and second‑chance opportunities.
- Company discount.
Community Hub Manager in Wigan employer: Rebuild with Hope Foundation
Contact Detail:
Rebuild with Hope Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Hub Manager in Wigan
✨Tip Number 1
Get to know the charity's mission inside out! When you walk into that interview, show us how your values align with Rebuild with Hope. We want to see your passion for community support and how you can make a difference.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. This insider info can give you an edge and help you stand out in the application process.
✨Tip Number 3
Prepare some solid examples of your past experiences. Think about times you've managed a team, resolved conflicts, or improved customer service. We love hearing real stories that showcase your skills and how you handle challenges.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows us you're genuinely interested in the role and gives you another chance to reiterate why you’re the perfect fit for the Hub Manager position.
We think you need these skills to ace Community Hub Manager in Wigan
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role and the charity shine through. We want to see how much you care about making a difference in the community and supporting those in need.
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the key responsibilities of the Hub Manager role. We’re looking for specific examples of your team management skills and customer service experience.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Rebuild with Hope Foundation
✨Know the Charity Inside Out
Before your interview, take some time to research Rebuild with Hope. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role and the charity's work.
✨Showcase Your Leadership Skills
As a Community Hub Manager, you'll be leading a team of staff and volunteers. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or motivated others. Highlighting these skills will demonstrate that you're ready to take on the responsibilities of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think about potential challenges you might face in this role, such as managing stock levels or dealing with customer complaints, and prepare thoughtful responses that showcase your approach to these situations.
✨Emphasise Your Community Engagement
Since promoting the Hub within the local community is a key part of the job, be ready to discuss how you've engaged with communities in the past. Share any ideas you have for community activities or partnerships that could enhance the Hub's presence and impact.