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For Companies At a Glance
- Tasks: Lead a community hub, manage daily operations, and support staff and volunteers.
- Company: Rebuild with Hope, a charity focused on empowering individuals facing employment barriers.
- Benefits: Competitive salary, 25 days annual leave, and a positive team culture.
- Other info: Join a mission-driven team dedicated to social impact and community resilience.
- Why this job: Make a real difference in your community while developing valuable leadership skills.
- Qualifications: Retail experience and strong communication skills; no formal qualifications needed.
The predicted salary is between 28000 - 32000 £ per year.
Rebuild with Hope is a charitable organisation established to support individuals with multiple barriers to employment, while assisting those suffering from the rising cost of living. The charity currently operates five stores, with our flagship store in Wigan, selling high‑street brands at discounts of up to 70% across all categories. The Hub Manager plays a vital role in supporting the Retail Cluster Manager with the day‑to‑day operation of the retail proposition within the Hub. Acting as a key ambassador for the charity, the role promotes the Hub within the local community while ensuring that its activities reflect the charity’s aims, values, and commitment to excellent service.
Key Responsibilities
- Plan and manage daily activities and allocate tasks to staff and volunteers.
- Give direction and coach the team on performance, addressing conduct or capability issues and escalating when appropriate.
- Promote wellbeing activities and the wider offer in the Hub (warm space, cycle project, book cycle, etc.).
- Monitor stock levels and retail standards, ensuring the shop is tidy and full; make commercial decisions on space, stock, and discount offers to drive sales.
- Ensure window displays are eye‑catching, commercial, and showcase a broad range of products.
- Ensure stock meets appropriate safety standards and remove items that do not comply.
- Support staff and volunteer training on compliance.
- Encourage gift aid donations.
- Maintain high standards of shop cleanliness, tidiness, and safety; report any issues to the appropriate person.
- Open the till, bank cash, and maintain accurate records (cash takings, cash banking), uploading cash banking to accounts.
- Support and monitor health and safety standards in line with RBWH foundation policies and procedures, reporting concerns.
- Make decisions and resolve customer issues as required.
- Manage the room booking process, conduct ad hoc checks on training room standards, and address or escalate concerns.
Skills and Experience
- Excellent customer service and communication skills.
- Team management skills, including motivating staff and volunteers.
- Organisational, problem‑solving, and decision‑making abilities.
- Ability to challenge inappropriate behaviour and manage conflict.
- Resilient and able to work flexibly, managing varying demands of the role and prioritising tasks effectively.
- Friendly, approachable and professional with strong interpersonal skills.
- Motivated, proactive and able to work independently.
- Organised, reliable and able to prioritise tasks effectively.
- Line management experience.
- Positive attitude and quick problem identification and resolution.
- Alignment with the purpose and mission of the foundation.
- No qualifications required; proven retail experience essential.
Salary and Benefits
- £28,000 – £32,000 per annum, based on FT 37.5, based on experience.
- 25 days of annual leave.
- Social impact career – work directly in a role that changes lives and builds community resilience.
- Positive, inclusive team culture committed to fairness, dignity, and second‑chance opportunities.
- Company discount.
Community Hub Manager employer: Rebuild with Hope Foundation
Contact Detail:
Rebuild with Hope Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Hub Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the community and industry. Attend local events, join relevant groups, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion for the charity's mission! When you get the chance to chat with potential employers or during interviews, share why you care about supporting individuals facing barriers to employment. Your enthusiasm can set you apart from other candidates.
✨Tip Number 3
Prepare for interviews by researching the charity and its community impact. Familiarise yourself with their projects and values so you can discuss how your skills align with their goals. This shows you’re not just looking for any job, but that you genuinely want to contribute.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference in the community.
We think you need these skills to ace Community Hub Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about supporting the community and making a difference. Share any relevant experiences that highlight your commitment to our mission.
Tailor Your CV: Make sure your CV is tailored to the Hub Manager position. Highlight your retail experience and any team management skills you've got. We love seeing how your background aligns with what we're looking for, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our charity and what we stand for.
How to prepare for a job interview at Rebuild with Hope Foundation
✨Know the Charity Inside Out
Before your interview, take some time to research Rebuild with Hope. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role and the charity's impact on the community.
✨Showcase Your Team Management Skills
As a Community Hub Manager, you'll be leading a team of staff and volunteers. Prepare examples from your past experiences where you've successfully motivated and managed a team. Highlight any specific challenges you faced and how you resolved them, as this will demonstrate your leadership capabilities.
✨Demonstrate Your Problem-Solving Abilities
Expect questions that assess your problem-solving skills, especially in a retail environment. Think of scenarios where you've had to make quick decisions or resolve customer issues. Be ready to discuss how you prioritise tasks and manage varying demands, as these are crucial for the role.
✨Bring Ideas for Community Engagement
Since promoting the Hub within the local community is key, come prepared with ideas on how to engage the community further. Whether it's through events, partnerships, or new initiatives, showing that you have a proactive approach to community involvement will set you apart from other candidates.