Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: As a Client Manager, you'll build relationships and resolve client queries while driving customer satisfaction.
- Company: ReBound is a growing global business focused on customer care and logistics solutions.
- Benefits: Enjoy hybrid work options, private healthcare, generous holiday allowance, and ongoing training.
- Why this job: Join a collaborative team culture and make a real impact on client relationships and business success.
- Qualifications: Experience in customer service or account management, strong communication skills, and analytical abilities required.
- Other info: Comprehensive onboarding and development programs from day one to support your career growth.
The predicted salary is between 28800 - 42000 £ per year.
ReBound are looking to welcome a dedicated customer focused Client Manager who excels at building and nurturing customer relationships, has exceptional communication skills and a proven track record of driving client delight. This is a full-time permanent position working at our Telford site but be trusted to work in a hybrid manner and in return you will get a highly competitive salary plus a solid career and development programme from the start.
As our Client Manager, you’ll be the key point of contact for any escalations that arise within your client base, aiming to resolve queries in a timely manner. You’ll be driving and improving our overall customer satisfaction through building and maintaining effective relationships through regular contact with our customers whether that be via calls or site visits. As our Client Manager you take pride in delivering best-in-class customer care services by being the prime contact for your clients and maintaining regular contact daily.
What you will be doing as our Client Manager:
- Develop an understanding of your key client’s business using a variety of sources and identify any commercial opportunities
- Identify and communicate any potential issues internally and be the customer representative onsite. Provide clear and concise processing instructions to internal departments.
- Align the ReBound Commercial Strategy to support the delivery of business objectives across all client accounts
- Analyse statistics and KPI’s: Creation of monthly reports detailing the KPI and SLA status
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
- Developing and maintaining long term strategic relationships with all clients. Developing trust relationships, ensuring our customers do not turn to the competition
What we need from our Client Manager:
- Experienced Customer Service/Account Manager background
- Experience working in a logistics or supply chain 3PL background
- Effective communicator – written and oral
- Commercial awareness; you’re asking the right questions to understand the true reason for customer queries
- Analytically strong to assess and interpret data and come up with the best approach
- Ability to demonstrate creative problem-solving experience
- Working 3/5 days in Telford
What will you get in return as our Client Manager:
Here at ReBound we will make sure all our colleagues have a comprehensive onboarding programme from day 1 and throughout the start of their journey, including ongoing training and development programmes. You’ll be working in a department that offers transparent and collaborative team culture in connection with our company values. You will also be trusted to work in a hybrid manner as we recognise flexible working is important to our colleagues.
We care about our colleague’s health and wellbeing and as such offer our colleagues private healthcare via a provider selected by the company.
We offer our colleagues a generous holiday allowance plus the chance to purchase up to 10- additional holidays per year. What’s even better is for each full year of service we also award our colleagues with an additional holiday day per year.
Visit us at www.reboundreturns.com to learn more about our growing global business and great team!
If you are passionate about building lasting client relationships and driving business success, we encourage you to apply for this exciting opportunity as a Client Manager.
Client Manager employer: ReBound
Contact Detail:
ReBound Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Manager
✨Tip Number 1
Make sure to research ReBound thoroughly. Understand their business model, values, and the logistics industry they operate in. This knowledge will help you tailor your conversations and demonstrate your genuine interest during interviews.
✨Tip Number 2
Prepare specific examples from your past experiences that showcase your ability to build and maintain client relationships. Highlight instances where you resolved issues or improved customer satisfaction, as these are key aspects of the Client Manager role.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since effective communication is crucial for this position, consider role-playing scenarios where you handle client queries or present reports to stakeholders.
✨Tip Number 4
Network with current or former employees of ReBound on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you stand out during the application process.
We think you need these skills to ace Client Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Client Manager at ReBound. Highlight your experience in customer service and account management that aligns with their expectations.
Tailor Your CV: Customize your CV to emphasize your relevant experience in logistics or supply chain management. Include specific examples of how you've built and maintained client relationships and driven customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and problem-solving abilities. Mention your passion for customer care and how you can contribute to ReBound's goals.
Highlight Analytical Skills: Since the role requires analyzing statistics and KPIs, be sure to mention any relevant experience you have in data analysis. Provide examples of how you've used data to improve customer satisfaction or drive business success.
How to prepare for a job interview at ReBound
✨Showcase Your Customer Relationship Skills
Be prepared to discuss specific examples of how you've built and maintained strong relationships with clients in the past. Highlight your ability to understand their needs and how you’ve gone above and beyond to ensure their satisfaction.
✨Demonstrate Effective Communication
Since communication is key for this role, practice articulating your thoughts clearly and concisely. Be ready to explain how you handle escalations and communicate issues internally while keeping the client informed.
✨Prepare for Data Analysis Questions
Brush up on your analytical skills and be ready to discuss how you interpret data and KPIs. You might be asked to provide insights from past reports or how you would approach analyzing client performance metrics.
✨Understand ReBound's Commercial Strategy
Familiarize yourself with ReBound's business model and commercial strategy. Be prepared to discuss how you can align your efforts with their objectives and contribute to driving client delight and overall business success.
