At a Glance
- Tasks: Build long-term relationships with members and guide them through wellness programmes.
- Company: Join a luxury wellness brand focused on member experience and satisfaction.
- Benefits: Competitive salary, performance incentives, and professional development opportunities.
- Other info: Work in a prestigious location with a focus on care, excellence, and integrity.
- Why this job: Be a trusted advisor and make a real impact on members' wellness journeys.
- Qualifications: Experience in relationship-led sales or client management, preferably in high-end environments.
The predicted salary is between 40000 - 50000 £ per year.
This is a relationship-led commercial role at the heart of the member experience. You will be the trusted point of contact for members who have already begun a wellness or longevity protocol with us, keeping them engaged, ensuring they see results, and guiding them naturally into the further programmes and services that serve their goals. Success is measured by retention, member satisfaction, and growth in lifetime value, achieved through genuine understanding rather than pressure. You sell by knowing the member, the medicine, and the moment.
What You Will Do
- Own a portfolio of existing members, building long-term relationships founded on trust and discretion.
- Follow up proactively after each protocol, treatment, or consultation to ensure satisfaction and continuity of care.
- Identify, and sensitively recommend, the next programmes, memberships, and services that genuinely match each member's goals.
- Convert recommendations into committed bookings and renewals, consistently meeting and exceeding individual revenue targets.
- Work closely with the clinical team so that every recommendation is appropriate, evidence-led, and clinically supported.
- Maintain meticulous records of member preferences, history, and outcomes within our CRM.
- Represent Reborne's house standards in every interaction, in person, by telephone, and in writing.
The Person We Are Looking For
- A proven track record in relationship-led sales, membership, or client management, ideally within luxury, private healthcare, private wealth, hospitality, or a comparable high-end environment.
- Exceptional interpersonal warmth paired with genuine commercial discipline; you build trust and you close.
- The polish, discretion, and emotional intelligence to operate with a discerning, high-net-worth clientele.
- The credibility to discuss clinical and wellness concepts intelligently, with the judgement to know where your role ends and the clinician's begins.
- Self-motivated, target-driven, and highly organised, with the resilience to own outcomes.
- Genuine alignment with Reborne's values of care, excellence, and integrity.
What Success Looks Like
Within your first year you will have established yourself as the trusted advisor to your portfolio, delivered consistent growth in member retention and lifetime value, and become fluent in the full range of Reborne programmes and the clinical thinking behind them.
What We Offer
A competitive base salary with a performance-related incentive structure that rewards results. The opportunity to help build a category-defining brand from an early and influential vantage point. A working environment held to a seven-star standard, at one of London's most prestigious addresses.
Client Relationship Manager - Membership and Programmes in London employer: Reborne Longevity
Reborne is an exceptional employer that prioritises the well-being and professional growth of its employees, offering a competitive salary and performance-related incentives in a luxurious, seven-star working environment located in one of London's most prestigious addresses. With a strong focus on relationship-building and member satisfaction, employees are empowered to develop their skills while contributing to a category-defining brand in the wellness sector. The company fosters a culture of care, excellence, and integrity, ensuring that every team member feels valued and supported in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Manager - Membership and Programmes in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups, and don’t be shy about reaching out to potential contacts on LinkedIn. Remember, it’s all about building those relationships!
✨Tip Number 2
Practice your pitch! You need to be able to communicate your value clearly and confidently. Role-play with a friend or in front of a mirror until you can talk about your skills and experiences without a hitch.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. It’s also a great chance to reiterate your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us. Plus, it shows you’re proactive and keen to be part of our team!
We think you need these skills to ace Client Relationship Manager - Membership and Programmes in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for building relationships and helping others. Make it engaging and relatable!
Tailor Your Experience:Make sure to highlight your relevant experience in relationship-led sales or client management. We’re looking for someone who understands the nuances of working with high-net-worth clients, so connect your past roles to what we do at StudySmarter.
Be Specific About Achievements:Quantify your successes where possible! Whether it’s retention rates, revenue growth, or member satisfaction scores, we love numbers that tell a story. This helps us see how you can contribute to our goals.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Reborne Longevity
✨Know Your Members
Before the interview, take some time to understand the member experience and the importance of building long-term relationships. Familiarise yourself with the wellness and longevity protocols offered by the company, as well as their values of care, excellence, and integrity. This will help you demonstrate your genuine interest in the role and how you can contribute to member satisfaction.
✨Showcase Your Interpersonal Skills
In this role, exceptional interpersonal warmth is key. Prepare examples from your past experiences where you've successfully built trust and rapport with clients. Be ready to discuss how you handle sensitive situations and maintain discretion, especially when dealing with high-net-worth clientele.
✨Demonstrate Commercial Acumen
Highlight your understanding of relationship-led sales and how you’ve met or exceeded targets in previous roles. Be prepared to discuss specific strategies you’ve used to convert recommendations into bookings and renewals, showing that you can balance genuine care with commercial discipline.
✨Engage with Clinical Concepts
Since the role involves discussing clinical and wellness concepts, brush up on relevant terminology and be ready to engage in intelligent discussions about them. Show that you understand the boundaries between your role and that of the clinicians, and express your willingness to collaborate closely with the clinical team to ensure appropriate recommendations.
