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- Tasks: Lead a team of support engineers to ensure top-notch service delivery and customer satisfaction.
- Company: Leading tech and managed services provider known for its customer-centric approach.
- Benefits: Up to £46,000 salary, private healthcare, wellbeing support, and a comprehensive benefits package.
- Why this job: Step into a leadership role and make a real impact in a high-performing environment.
- Qualifications: 5+ years in service desk roles with team leadership experience required.
- Other info: Enjoy a hybrid working model with flexibility and excellent career growth opportunities.
The predicted salary is between 46000 - 46000 £ per year.
We’re working with a leading technology and managed services provider delivering cloud, connectivity, cybersecurity, and IT support solutions to businesses across the UK. Known for their customer-centric approach and service excellence, the organisation continues to invest heavily in its support function to deliver high-quality outcomes for its clients.
This is a Service Desk Manager role focused on leading a team of support engineers, ensuring SLA performance, service quality, and customer satisfaction are consistently achieved. You’ll take ownership of team performance through reporting and dashboards, manage escalations, and act as a key point of contact for clients when required. Alongside this, you’ll play a central role in people management, team development, and operational efficiency across the service desk.
Why apply:
- Leadership opportunity: Manage and develop a team within a high-performing service desk environment.
- Customer impact: Play a key role in ensuring service excellence and client satisfaction.
- Operational ownership: Take responsibility for performance metrics, SLAs, and service delivery standards.
- Collaborative environment: Work closely with technical and service leadership to drive continuous improvement.
- Strong benefits: Private healthcare, wellbeing support, and a comprehensive benefits package.
- Work-life balance: Hybrid working model with flexibility built into the role.
What we’re looking for:
- Experience working within an MSP or IT reseller environment.
- Service Desk experience (minimum 5 years).
- Team leadership or management experience.
- Strong understanding of SLA and KPI-driven environments.
- Experience using service desk tools, reporting, and performance dashboards.
- Ability to manage escalations and client-facing service issues.
If you’re an experienced Service Desk professional ready to step into (or further develop within) a leadership role, this position offers the opportunity to drive team performance, influence service delivery, and make a real impact within a growing IT services organisation.
Service Desk Manager in Sevenoaks employer: Reboot Recruit
Contact Detail:
Reboot Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Manager in Sevenoaks
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT services sector, especially those who work in MSPs. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to service desk management. Think about how you’d handle escalations or improve team performance. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've developed teams or improved service delivery. This is your chance to demonstrate your impact and customer-centric approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Desk Manager in Sevenoaks
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your service desk experience and any leadership roles you've had, as we want to see how you can manage a team effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our customer-centric approach. Show us your personality and enthusiasm!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to meet SLAs and improve service quality. Numbers speak volumes, so if you’ve improved metrics or led successful projects, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Reboot Recruit
✨Know Your SLAs and KPIs
Make sure you understand the key performance indicators and service level agreements relevant to the role. Be ready to discuss how you've managed these in your previous positions, as this will show your familiarity with the expectations of a Service Desk Manager.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight specific situations where you improved team performance or resolved conflicts. This will demonstrate your capability to manage and develop a team effectively.
✨Familiarise Yourself with Service Desk Tools
Research the service desk tools and reporting systems commonly used in the industry. If you have experience with specific tools, be prepared to discuss how you've utilised them to enhance operational efficiency and service delivery.
✨Emphasise Customer-Centric Approach
Since the company values customer satisfaction, think of instances where you've gone above and beyond for clients. Share stories that illustrate your commitment to service excellence and how you’ve handled escalations or client-facing issues.