Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 2nd line technical support and resolve customer incidents quickly.
- Company: Leading IT services provider focused on innovation and collaboration.
- Benefits: Up to £35,000 salary, hybrid working, subsidised healthcare, and generous annual leave.
- Other info: Structured development programme with excellent career progression opportunities.
- Why this job: Join a growing team and make a real impact in the tech industry.
- Qualifications: Minimum 2 years' experience in supporting servers, networks, and applications.
The predicted salary is between 35000 - 35000 £ per year.
With decades of experience, our client is a prominent IT services provider, known for their commitment to innovation, collaboration, and customer-focused solutions. Operating across multiple sectors and supporting public and private clientele from SME to Enterprise, this is an opportunity to join an expanding team with a structured development programme and be part of their plans for growth and market expansion in 2025.
The Role:
- Provide 2nd line technical support for all customers.
- Ensure customer incidents are resolved as quickly as possible (on and off-site).
- Take responsibility and exceed department Service Level Agreements.
- Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications is maintained.
- Provide technical guidance to the helpdesk team and field engineers.
- Create and maintain strong relationships with other business units.
- Ensure that customer and ACS office solutions equipment/goods are installed to appropriate standards and industry best practice.
- Provide occasional support of managed services operations, including involvement of weekend tasks.
- Provide assistance to service team for technical design, implementation and support of customer incidents and projects.
- Undertake customer audits and create appropriate documentation.
- Create and maintain suitable customer infrastructure/service documentation.
- Assist with the planning of internal and customer project work.
- Accountable for the change control process and the upkeep of digital records.
- Ensure that each service incident or installation is tested as per the client’s sign off process and that this information is stored correctly.
- Assist in the training and development of service helpdesk staff and field engineers.
- Work under own initiatives as part of the service team to ensure high quality support to clients.
- Undertake tasks identified by service helpdesk, service team leader or technical manager.
- Undertake any other duties as required, which are deemed necessary to satisfy the needs of the ACS.
- Ensure incident information is recorded accurately and in a timely manner.
- Ensure jobsheets are accurate and completed daily.
- Keep appraised of new and emerging technologies.
- Seek and highlight additional opportunities whilst reviewing customers infrastructures.
- Suggest improvements for the on-going development of the service department.
Candidate Requirements:
- Minimum 2 years’ experience in a role of supporting servers, networks, printers, PCs and applications.
- Proven experience of enterprise/mainstream technologies and applications primarily focused on Microsoft front/backend products as well as anti-virus and backup platforms and operations.
- Experience with other enterprise/mainstream technologies and applications such as Citrix, VMware and Cisco are desirable.
- Relevant experience of managing, maintaining, and supporting peripheral equipment including routers, switches, hubs, UPSs, printers etc.
- Industry recognised accreditations such as MCP, MCSA, MCSE, CCA, CCNA are highly desirable.
What’s on Offer:
- Hybrid Working – During probation, will be expected onsite for up to 5 days a week. After which, WFH permitted schedule dependant.
- Top of the range technology in office and for home working (laptops, screens, latest).
- Subsidised health care/medical benefits.
- Annual Leave – 25 to 30 days plus B.H’s + optional 2 weeks unpaid. *Increases with time.
- Progression Plan – training.
Second Line Support employer: Reboot Recruit
Contact Detail:
Reboot Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Second Line Support
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local tech meetups or online webinars, and don’t be shy to introduce yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or any projects you’ve worked on, make sure to share them during interviews. It’s a great way to demonstrate your expertise and passion for tech support.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common technical support scenarios and how you’d handle them. Practising your responses can help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a straightforward way to get your application noticed by the right people.
We think you need these skills to ace Second Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Support role. Highlight your experience with servers, networks, and Microsoft products, as well as any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've resolved technical issues in the past. We’re all about innovation and customer-focused solutions, so let us know how you’ve gone above and beyond to help clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Reboot Recruit
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of enterprise technologies, especially Microsoft products, Citrix, VMware, and Cisco. Be ready to discuss your hands-on experience with servers, networks, and peripherals, as this will show that you're not just familiar with the theory but can apply it in real-world scenarios.
✨Demonstrate Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical issues in the past. Think about incidents where you exceeded service level agreements or improved processes. This will highlight your ability to think on your feet and provide excellent customer support.
✨Show Your Team Spirit
Since collaboration is key in this role, be ready to talk about how you've worked with other teams in the past. Share experiences where you provided guidance to helpdesk staff or collaborated with field engineers to ensure smooth operations. This will demonstrate your commitment to teamwork and communication.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company’s growth and your potential role in it. Inquire about their plans for market expansion in 2025 or how they support ongoing training and development. This shows that you're not just looking for a job, but are genuinely interested in contributing to their success.