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- Tasks: Lead a team of engineers and manage service delivery while mentoring and enhancing customer satisfaction.
- Company: A leading IT service provider in the UK with a focus on growth and development.
- Benefits: Enjoy hybrid working, 25–30 days of holiday, and professional growth opportunities.
- Why this job: Make a real impact by leading a dynamic team and improving customer experiences.
- Qualifications: Strong technical knowledge and experience in MSP environments are essential.
- Other info: Join a supportive environment that values your professional development.
The predicted salary is between 42000 - 60000 £ per year.
A leading IT service provider in the UK is looking for an experienced Team Lead or 3rd Line Engineer to lead a team of engineers and manage service delivery. This role involves mentoring, incident management, and enhancing SLAs to improve customer satisfaction. The position offers hybrid working with competitive benefits including 25–30 days of holiday and opportunities for professional growth. Ideal candidates will have strong technical knowledge and relevant certifications and experience in MSP environments.
Responsibilities
- Lead a team of engineers and manage service delivery.
- Mentor team members and foster professional development.
- Handle incident management and continuously improve SLAs to enhance customer satisfaction.
Qualifications
- Strong technical knowledge and relevant certifications.
- Experience in MSP environments.
Benefits & Details
- Hybrid working; 25–30 days of holiday; opportunities for professional growth.
MSP 3rd Line Team Lead — Hybrid, Growth Path in Northampton employer: Reboot Recruit
Contact Detail:
Reboot Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MSP 3rd Line Team Lead — Hybrid, Growth Path in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those in MSP environments. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your technical knowledge and past achievements. This can really impress during interviews and set you apart from other candidates.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. Focus on incident management scenarios and how you've improved SLAs in previous roles.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace MSP 3rd Line Team Lead — Hybrid, Growth Path in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your technical knowledge and any relevant certifications, as we want to see how you fit into our MSP environment.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Team Lead role. Share specific examples of your leadership experience and how you've improved service delivery in the past.
Showcase Your Mentoring Skills: Since mentoring is key in this role, include any experiences where you've guided or developed team members. We love to see how you can foster professional growth within a team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with us!
How to prepare for a job interview at Reboot Recruit
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge before the interview. Be ready to discuss your experience with 3rd line support and any relevant certifications you hold. This role is all about leading a team, so showing that you have the technical chops will really impress them.
✨Showcase Your Leadership Skills
Since this position involves leading a team, be prepared to share examples of how you've successfully managed or mentored others in the past. Think about specific situations where you improved team performance or handled difficult incidents, as these stories will highlight your leadership abilities.
✨Understand the Company’s SLAs
Research the company’s service level agreements (SLAs) and think about how you can contribute to enhancing them. During the interview, discuss your ideas on improving customer satisfaction and how your previous experiences can help achieve those goals.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the challenges they face, or opportunities for professional growth within the company. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
