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- Tasks: Lead a team of 3rd Line Engineers and enhance customer experience.
- Company: Join a leading IT service provider with a focus on innovation.
- Benefits: Hybrid working, generous holiday, subsidised healthcare, and career progression.
- Why this job: Make a real impact in a forward-thinking IT services organisation.
- Qualifications: Experience in leading technical teams and strong technical knowledge required.
- Other info: Enjoy a modern workspace and social events while developing your skills.
The predicted salary is between 39000 - 46000 £ per year.
Job Description
3rd Line Team Leader
Northampton | £45,000–£55,000 + Benefits
Join a leading IT service provider delivering managed IT, cloud, connectivity, security, and support services to businesses across multiple sectors. In this role, you’ll lead a team of 3rd Line Engineers, supporting the Head of Service Desk to drive SLA and XLA performance, manage escalations, and enhance processes to deliver an exceptional customer experience. You’ll also coach and develop team members, oversee incident ownership, and collaborate across technical functions to maintain service excellence and continuous improvement.
What’s on offer:
Hybrid working (3 days in / 2 days remote after probation), 25–30 days holiday + bank holidays (rising with tenure), optional 2 weeks unpaid leave, subsidised healthcare and medical benefits, modern workspace with top-tier tech, social events and incentives, and structured training and progression within a leading European IT provider.
What we’re looking for:
- Experience leading or mentoring technical teams within a Managed Service Provider (MSP) environment
- Strong technical knowledge across Networking, Server, Storage, Hardware, Security, Cloud, and Modern Workplace technologies
- Relevant certifications such as VCP, MS102, AZ104, AZ305, CCNA, CCNP-ENT, JNCIS-ENT, or VMCE (desirable)
- Hands-on experience managing incidents, escalations, and SLA-driven environments
- Ability to improve processes, coordinate workloads, and ensure service delivery excellence
If you’re an experienced Team Lead or 3rd Line Engineer looking to step up into a leadership role within a forward-thinking IT services organisation, this position offers the autonomy, variety, and progression to make a real impact.
3rd Line Team Leader employer: Reboot Recruit
Contact Detail:
Reboot Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in Managed Service Providers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your achievements in leading technical teams and managing incidents. This will help you stand out during interviews and showcase your hands-on experience.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on how you've improved processes and delivered exceptional customer experiences in your previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace 3rd Line Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and technical knowledge, especially in areas like Networking and Cloud technologies. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the 3rd Line Team Leader role. Share specific examples of how you've led teams and improved processes in previous roles. We love a good story!
Showcase Your Certifications: If you've got relevant certifications like VCP or CCNA, make sure they stand out in your application. These credentials show us that you have the technical chops to lead our team effectively. Don’t be shy about flaunting them!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at Reboot Recruit
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge across Networking, Server, Storage, and Cloud technologies. Be ready to discuss specific scenarios where you've applied this knowledge, as it shows you're not just familiar with the concepts but can also implement them effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've led or mentored teams in the past. Highlight your experience in managing incidents and escalations, and be ready to discuss how you’ve improved processes to enhance service delivery. This will demonstrate your capability to step into a leadership role.
✨Understand the Company Culture
Research the company’s values and culture. Be prepared to explain how your personal values align with theirs. This is especially important in a role that involves leading a team, as cultural fit can be just as crucial as technical skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, current challenges, and future projects. This not only shows your interest in the role but also gives you a chance to assess if the company is the right fit for you. It’s a two-way street!
