Help Desk Engineer – Datacentre / Server & Storage Solutions St Albans (Hybrid – 1–2 Days in Office) | Up to £40,000 + Benefits We're working with an established global technology business specialising in high-performance server, storage and datacentre solutions, looking to add an experienced Help Desk Engineer to its technical support team. This is a specialist server hardware support role, rather than traditional desktop/end-user IT support. You'll provide enterprise-level support across server and storage infrastructure, diagnosing hardware failures, troubleshooting server and networking issues, managing RMAs and coordinating warranty repairs for customers operating business-critical datacentre environments. Why Apply: * Specialist infrastructure – Work directly with enterprise-grade server, storage and datacentre technologies. * Hardware-focused support – Diagnose server hardware faults, manage RMAs and support onsite warranty repairs. * Technical development – Build deeper expertise across server hardware, storage, Windows/Linux and networking. * Hybrid working – Just 1–2 days per week in the St Albans office. * Excellent benefits – Healthcare and life insurance, pension, Perkbox, subsidised gym membership, Cycle Scheme, flexible working, regular company events and 21 days' holiday increasing to 30 days over time. What we're looking for: * Previous technical support experience involving server hardware, storage or datacentre infrastructure. * Strong understanding of enterprise/server-grade hardware and systems, with the ability to diagnose hardware faults. * Experience troubleshooting servers, storage, operating systems and associated networking issues. * Hands-on experience with Windows and/or Linux server environments. * Experience supporting customers through technical incidents from initial diagnosis through to resolution. * Exposure to Supermicro server solutions, hardware RMAs and warranty support would be highly advantageous. If you already support server, storage or datacentre infrastructure and want to develop your expertise within a specialist global technology business, we'd love to hear from you
Help Desk Engineer – Datacentre / Server & Storage Solutions in St Albans employer: Reboot Recruit Ltd
Reboot Recruit Ltd is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London Colney. Employees benefit from a competitive salary, comprehensive healthcare, gym memberships, and ample opportunities for professional growth, making it an ideal place for those seeking meaningful and rewarding careers in IT support.
