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For Companies At a Glance
- Tasks: Own application support, manage incidents, and drive improvements in a dynamic retail environment.
- Company: Join a leading UK retailer where tech enhances customer experience.
- Benefits: Up to £40,000 salary plus benefits, with opportunities for growth.
- Why this job: Make a real impact by solving complex system challenges and improving technology.
- Qualifications: Experience with middleware, APIs, and Azure DevOps; analytical mindset required.
- Other info: Collaborative team culture with exposure to various business systems.
The predicted salary is between 24000 - 40000 £ per year.
Join a leading UK retailer where technology underpins every aspect of customer experience and business performance. In this role, you’ll take ownership of application operations across core business systems, including Microsoft Business Central and integrated platforms, ensuring data, processes, and integrations remain stable, secure, and high-performing. You’ll manage middleware and API connectivity, oversee service tickets, support project delivery in Azure DevOps, and drive continuous improvement within a collaborative technology team.
Key Responsibilities
- Own and resolve application support tickets with clear communication and accurate results.
- Manage incidents, requests, and problems against agreed service levels.
- Support project work, configuration, testing, and deployment through Azure DevOps.
- Oversee middleware and system integrations to ensure secure and reliable data flow.
- Troubleshoot APIs including payloads, authentication, and performance checks.
- Protect data integrity across platforms and address recurring issues.
- Support structured testing, release and change management processes.
- Contribute to process and system improvements.
- Maintain documentation including system guides, knowledge articles, and API references.
- Collaborate with Infrastructure, Cybersecurity, and Development teams.
Technical Experience
- Experience with middleware or integration platforms (e.g. Mulesoft or similar).
- Ability to work with APIs (headers, payloads, authentication, performance).
- Familiarity with Azure DevOps (tickets, sprints, release workflows).
- Understanding of IT service management practices (incident, problem, change).
- Knowledge of Microsoft Business Central or other Dynamics applications (advantageous).
- Proficient with Microsoft 365 and Excel (lookups, pivots, data analysis).
- Basic SQL or scripting knowledge (desirable).
- Exposure to merchandising, supply chain, finance, or reporting systems (desirable).
If you’re an analytically minded, technically capable operations professional who enjoys solving complex system challenges and improving the way technology supports the business, this role offers the ownership, exposure, and collaboration to make a real impact in a dynamic retail environment.
Application Support Analyst in Slough employer: Reboot Recruit Ltd
Contact Detail:
Reboot Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst in Slough
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to application support. We should focus on our experience with middleware, APIs, and Azure DevOps, as these are key in this role.
✨Tip Number 3
Showcase your problem-solving skills during the interview. We can share specific examples of how we've tackled complex system challenges in the past, especially those involving data integrity and process improvements.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can leave a lasting impression and keep us top of mind for the hiring team.
We think you need these skills to ace Application Support Analyst in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Application Support Analyst role. Highlight your experience with middleware, APIs, and Azure DevOps to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about application support and how your background aligns with our needs. Be specific about your achievements and how they relate to the responsibilities listed in the job description.
Showcase Your Technical Skills: Don’t forget to mention your technical expertise! Whether it’s your familiarity with Microsoft Business Central or your basic SQL knowledge, we want to see how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Reboot Recruit Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of middleware, APIs, and Azure DevOps. Be ready to discuss how you've used these tools in past roles, as well as any specific challenges you've faced and how you overcame them.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved application support tickets or managed incidents. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical mindset.
✨Understand the Business Context
Familiarise yourself with the retail industry and how technology impacts customer experience. Being able to connect your technical skills to business outcomes will show that you understand the bigger picture.
✨Communicate Clearly and Confidently
Practice explaining complex technical concepts in simple terms. Clear communication is key in this role, so be prepared to demonstrate your ability to convey information effectively, especially when discussing troubleshooting or system improvements.
