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- Tasks: Help clients solve tech issues and keep their systems running smoothly.
- Company: Join a boutique IT service provider with a personal touch and 75+ years of experience.
- Benefits: Enjoy a competitive salary, company perks, and a supportive work environment.
- Why this job: Be part of a growing team that values your input and fosters strong client relationships.
- Qualifications: 1-2 years in IT support, strong problem-solving skills, and knowledge of Windows technologies required.
- Other info: Opportunity to work on projects and develop your skills under senior engineers' guidance.
Service Desk Engineer Maidenhead/Newbury (office based) £24,000 – £27,000 + Company benefits About the Company: Our client was formed in 2010 offering a boutique IT & Communications service. Customer needs are listened to & understood rather than the ‘sheep dip’ approach to service delivery adopted by larger Services Integrators, all supported by our client’s in-house helpdesk and technical staff. Our client now supports over 275 UK organisations, from start-ups to FTSE 100 listed organisations and have a senior management team with over 75 years of industry experience driving steady growth. The Role: * Remote access to the client’s machine to resolve problems. * Utilize tools to continually monitor and manage problems as they arise and/or proactively prevent problems arising * Assist with setting up and resolving issues with customer equipment. * Log all incidents in the Service Desk system as required/directed and follow procedures and processes. * Take ownership of client incidents and be proactive when dealing with them. * Keep the client informed regarding the status of incidents. * To work on projects under the guidance of senior engineer. * Develop good working relationships with clients and establish a solid understanding of their business needs and issues. * Consistently document knowledgebase with client information and fixes. * Working within the guidelines of client specific service level agreements and objectives. The Candidate: * 1-2 years’ experience on a Service Desk or a similar role within an IT support environment. * Diligent and logical approach to working with strong problem-solving skills * Excellent customer focused approach and commitment to service delivery * Ability to prioritise workload * Good interpersonal and communication skills, both verbal and written * Bring an in-depth knowledge of Windows technologies including: Active directory/Entra Windows Server 2012 and abov Windows Desktop 10, and above Windows Microsoft Office Microsoft 365 Administration System build, deployment and maintenance Intune and Entra Experience with MS Teams Experience with SharePoint On-Line Desirables: * 2 years’ experience within an MSP environment * Understanding of networking technologies (Routers \\ Switches) * Understanding of networking fundamentals (DNS \\ DHCP \\ EMAIL etc.) * Knowledge of ITIL * VoIP experience, preferably Gamma * Exposure to Meraki, Cisco and Draytek switch, router and wireless infrastructure * Firewalls principles * Virtualization (Hyper-V, VMware) * Knowledge and experience with monitoring, antivirus and backup technologies * Apple products and support * Knowledge of desktop imaging software/services
Service Desk Engineer employer: Reboot Recruit Ltd
Contact Detail:
Reboot Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Active Directory, Windows Server, and Microsoft 365. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Demonstrate your problem-solving skills during the interview by preparing examples of past incidents you've resolved. Highlight your logical approach and how you kept clients informed throughout the process.
✨Tip Number 3
Showcase your customer-focused mindset by discussing how you build relationships with clients. Be ready to explain how you understand their business needs and how you prioritize their issues.
✨Tip Number 4
Research the company’s culture and values to align your responses during the interview. Understanding their boutique approach to IT services will help you articulate why you would be a great fit for their team.
We think you need these skills to ace Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any roles on a Service Desk. Emphasize your problem-solving skills and customer-focused approach, as these are key for the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific technologies you are familiar with, such as Windows Server or Microsoft 365, to demonstrate your fit for the role.
Showcase Relevant Skills: Clearly outline your technical skills related to the job description, including your knowledge of Active Directory, Windows technologies, and any experience with networking fundamentals. This will help you stand out.
Follow Up: After submitting your application, consider sending a brief follow-up email to express your continued interest in the position. This shows initiative and can keep you on the hiring manager's radar.
How to prepare for a job interview at Reboot Recruit Ltd
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've resolved technical issues in the past. Highlight your logical approach and any tools you used to troubleshoot problems effectively.
✨Demonstrate Customer Focus
Since the role emphasizes a customer-focused approach, share experiences where you went above and beyond for a client. This will show your commitment to service delivery and understanding of client needs.
✨Familiarize Yourself with Relevant Technologies
Brush up on your knowledge of Windows technologies, especially Active Directory, Microsoft 365, and Intune. Be ready to discuss how you've used these tools in previous roles or projects.
✨Communicate Clearly and Effectively
Strong communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you may need to keep clients informed about incident statuses and resolutions.
