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- Tasks: Lead and mentor a team of 3rd Line Engineers while enhancing service delivery.
- Company: Leading IT service provider in Northampton with a focus on innovation.
- Benefits: Competitive pay, great benefits, and opportunities for career growth.
- Why this job: Join a forward-thinking company and make a real impact in IT services.
- Qualifications: Strong technical knowledge and excellent customer service skills.
- Other info: Enjoy a hybrid work environment with a dynamic team.
The predicted salary is between 36000 - 60000 £ per year.
A leading IT service provider in Northampton seeks a 3rd Line Team Leader to manage and mentor a team of 3rd Line Engineers. This role involves improving service delivery and handling escalations while working in a hybrid environment. The ideal candidate will have strong technical knowledge and the ability to drive exceptional customer experiences. With competitive pay and benefits, this position offers opportunities for growth within a forward-thinking organisation.
Hybrid 3rd Line Team Lead — Grow with IT Services in Northampton employer: Reboot Recruit Ltd
Contact Detail:
Reboot Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid 3rd Line Team Lead — Grow with IT Services in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work at companies you're interested in. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their service delivery approach and think of examples from your experience that showcase your ability to improve processes and handle escalations.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've mentored others in the past and how you plan to drive exceptional customer experiences with your team. We want to see your passion for leading a team of 3rd Line Engineers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Hybrid 3rd Line Team Lead — Grow with IT Services in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing teams and improving service delivery. We want to see how your technical knowledge aligns with the role, so don’t hold back on showcasing your skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the 3rd Line Team Lead position. Share specific examples of how you've handled escalations and driven customer satisfaction.
Showcase Your Leadership Skills: As a Team Lead, we need someone who can mentor and inspire others. Highlight any previous leadership roles or experiences where you’ve successfully guided a team towards achieving their goals.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Reboot Recruit Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge before the interview. Be prepared to discuss specific technologies and tools relevant to the role, as well as any past experiences where you've successfully resolved complex issues.
✨Showcase Your Leadership Skills
As a 3rd Line Team Lead, you'll need to demonstrate your ability to manage and mentor a team. Think of examples from your previous roles where you've led a team or improved service delivery, and be ready to share these during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you handle escalations and customer interactions. Prepare by thinking through potential scenarios you might face in this role and how you would approach them to ensure exceptional customer experiences.
✨Emphasise Your Adaptability
Since this is a hybrid role, it's important to show that you're comfortable working in different environments. Share examples of how you've successfully adapted to changes in work settings or processes in the past.
