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- Tasks: Be the go-to person for client service requests and queries in a dynamic IT environment.
- Company: Join an innovative IT solutions provider focused on customer satisfaction and continuous improvement.
- Benefits: Enjoy hybrid working, generous holiday, subsidised healthcare, and regular social events.
- Why this job: This role offers growth opportunities, a supportive team culture, and high-spec tech for your work.
- Qualifications: 1-2 years in customer service, strong communication skills, and good Microsoft Office knowledge required.
- Other info: Structured training and mentoring programme available for long-term career progression.
The predicted salary is between 21600 - 33600 £ per year.
This is a customer-facing, entry level service delivery role with an IT solutions provider. As a Service Delivery Associate, you’ll be the first point of contact for a range of client service requests and queries. You’ll manage a shared inbox, respond to enquiries, track service performance, and collaborate with internal teams to resolve issues efficiently. Alongside day-to-day support, you’ll help maintain service documentation, contribute to reporting, and play a part in ongoing service improvements that enhance the client experience.
What’s on offer:
You’ll join a collaborative operations team in a business that values innovation, customer focus, and continuous development. The role offers hybrid working (3 days in, 2 from home after probation), 25–30 days’ holiday (plus bank holidays), subsidised healthcare, life insurance, flexible benefits via Perkbox, and regular social events. The company also provides high-spec tech for office and home use, and a structured training and mentoring programme to support long-term progression.
What we’re looking for:
- 1–2 years’ experience in a client-facing or customer service role (ideally in IT or a related sector)
- Strong communication skills and a professional, solutions-focused approach
- Good working knowledge of Microsoft Office tools (especially Outlook, Word, Excel)
- Highly organised, with the ability to manage multiple priorities and meet deadlines
- Strong attention to detail and accurate record keeping
- Experience producing service reports or performance metrics is a plus
- Familiarity with ITSM tools (e.g. Autotask) or an understanding of SLAs would be beneficial
- A background in IT service delivery or ITIL Foundation certification is desirable, but not essential
If you’re looking for a structured role where you can develop your skills and grow within a well-established tech business, we’d love to hear from you.
MPS/SDA/BN employer: Reboot Recruit Ltd
Contact Detail:
Reboot Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MPS/SDA/BN
✨Tip Number 1
Familiarise yourself with IT service management (ITSM) tools like Autotask. Even if you haven't used them before, understanding their purpose and functionality can give you an edge in discussions during the interview.
✨Tip Number 2
Brush up on your knowledge of SLAs (Service Level Agreements). Being able to discuss how they impact service delivery will show your potential employer that you understand the importance of client expectations.
✨Tip Number 3
Prepare examples from your previous experience where you've successfully managed multiple priorities or resolved customer queries. This will demonstrate your organisational skills and ability to handle pressure.
✨Tip Number 4
Engage with the company’s online presence. Follow them on social media and participate in discussions. This shows your genuine interest in the company and can help you connect with current employees.
We think you need these skills to ace MPS/SDA/BN
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or client-facing roles. Emphasise any IT-related experience and your proficiency with Microsoft Office tools, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and solutions-focused approach. Mention specific examples of how you've successfully managed client queries or improved service delivery in previous roles.
Highlight Relevant Skills: In your application, clearly outline your organisational skills and attention to detail. If you have experience with ITSM tools or producing service reports, be sure to include this information to stand out.
Show Enthusiasm for Development: Express your eagerness to grow within the company and take advantage of their training and mentoring programmes. This shows that you're not just looking for a job, but a long-term career opportunity.
How to prepare for a job interview at Reboot Recruit Ltd
✨Showcase Your Customer Service Experience
Make sure to highlight any previous roles where you've interacted with clients or customers. Share specific examples of how you resolved issues or improved customer satisfaction, as this will demonstrate your suitability for a client-facing role.
✨Demonstrate Strong Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and concisely. Be prepared to discuss how you would handle various client queries and ensure you convey a professional and solutions-focused approach during the interview.
✨Familiarise Yourself with Relevant Tools
Brush up on your knowledge of Microsoft Office tools, especially Outlook, Word, and Excel. If you have experience with ITSM tools or an understanding of SLAs, be ready to discuss these as they are beneficial for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and organisational skills. Think of scenarios where you had to manage multiple priorities or meet tight deadlines, and be ready to explain how you handled those situations effectively.
