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- Tasks: Provide remote helpdesk support and troubleshoot hardware, software, and network issues.
- Company: Specialist provider of Managed Print, Telecoms, and IT Services.
- Benefits: Competitive salary, company benefits, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real difference in customer support.
- Qualifications: Experience in MSP Helpdesk, strong troubleshooting skills, and knowledge of networking concepts.
- Other info: Fast-paced environment with opportunities for overtime and on-call support.
The predicted salary is between 30000 - 35000 £ per year.
A specialist provider delivering Managed Print, Telecoms and IT Services, focused on effective deployment and ongoing support. Working with customers to implement document management, unified communications and IT solutions designed to improve productivity, reliability and cost efficiency.
Responsibilities:
- Provide remote helpdesk support via phone, email, chat and ticketing systems.
- Diagnose and resolve issues relating to hardware, software, networks, printers, scanners and other devices.
- Attend customer sites as required for installation, configuration, maintenance and repair of equipment.
- Escalate complex or unresolved issues to senior technicians, third parties, or vendors.
- Document and maintain accurate customer records, tickets and reports.
- Support and maintain internal systems and general upkeep.
- Follow internal policies, procedures and technical standards.
- Maintain awareness of relevant technologies and updates.
- Deliver clear communication and a consistent customer-focused service.
What we’re looking for:
- Experience working in an MSP Helpdesk environment, managing tickets via a ticketing system.
- Device and account setup for new starters, including mobile device configuration and email setup.
- Creating shared folders and domain pathways within Active Directory.
- Diagnosing a wide range of issues affecting PCs, mobile devices, hardware and phones.
- Using Command Prompt and Event Viewer to diagnose and resolve faults.
- Supporting Office 365 administration tasks, including correspondence, document management and internal communications.
- Strong understanding of networking concepts including TCP/IP, DNS, DHCP and VPNs.
- Basic understanding of Azure and AWS.
- Familiarity with Windows, macOS and Linux environments.
- Ability to handle Level 2 workloads including advanced troubleshooting and software support.
- Experience collaborating with Level 3 support and third parties to resolve specialist issues.
This role reports to the Head of IT and operates within a team-based support function. You will liaise with customers, vendors and internal stakeholders on a daily basis, managing multiple tasks under pressure. The environment is fast-paced and requires flexibility and adaptability. Standard working hours apply, with potential requirement for overtime, weekend working, or on-call support.
Level 2 Helpdesk Technician employer: Reboot Recruit Ltd
Contact Detail:
Reboot Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Level 2 Helpdesk Technician
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of networking concepts like TCP/IP and DNS, as well as troubleshooting techniques. This will help you stand out when you're chatting with potential employers.
✨Tip Number 2
Practice your communication skills! Since you'll be providing support via phone, email, and chat, being able to explain complex issues in simple terms is key. Try role-playing scenarios with friends or family to get comfortable.
✨Tip Number 3
Network like a pro! Connect with professionals in the industry through LinkedIn or local meetups. You never know who might have a lead on a Level 2 Helpdesk Technician role that’s perfect for you.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. So, hit that apply button and let’s get you started!
We think you need these skills to ace Level 2 Helpdesk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in an MSP Helpdesk environment. We want to see how you've managed tickets and resolved issues, so don’t hold back on those details!
Show Off Your Skills: When writing your cover letter, emphasise your technical skills, especially with tools like Command Prompt and Event Viewer. We love seeing candidates who can diagnose and troubleshoot effectively!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication reflects that – it’s a key part of the role after all!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Level 2 Helpdesk Technician position.
How to prepare for a job interview at Reboot Recruit Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware, software, and networking concepts like TCP/IP and DNS. Be ready to discuss your experience with ticketing systems and how you've diagnosed issues in the past.
✨Showcase Your Customer Service Skills
Since this role is all about providing support, be prepared to share examples of how you've delivered excellent customer service. Think of specific situations where you resolved a customer's issue and how you communicated effectively throughout the process.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life scenarios, like troubleshooting a complex issue or handling multiple tickets at once. Practise your thought process and how you would approach these challenges, as it shows your problem-solving skills.
✨Demonstrate Your Team Spirit
This role involves working closely with other technicians and stakeholders. Be ready to talk about your experience collaborating with others, especially when escalating issues or working with Level 3 support. Highlight your adaptability in a fast-paced environment.
