At a Glance
- Tasks: Be the go-to person for tech support and solve customer issues.
- Company: Leading tech and communications provider with a supportive team culture.
- Benefits: Up to £28,500 salary, 25+ days holiday, healthcare, and career development.
- Other info: Hybrid working model with excellent growth opportunities in a fast-paced environment.
- Why this job: Enhance your tech skills while making a real difference in customer support.
- Qualifications: 1 year of helpdesk experience and strong technical support skills.
The predicted salary is between 26227 - 28500 £ per year.
Salary: £26,227 - 28,500 per year
Requirements
- At least 1 year of experience in a helpdesk or service desk environment.
- Strong technical support skills across Windows desktop, Windows Server, and Microsoft 365.
- Experience with virtualisation technologies such as VMware, Hyper-V, or Azure.
- Knowledge of networking, firewalls, VPNs, WAN, and Wi-Fi troubleshooting.
- Familiarity with monitoring tools such as PRTG, Auvik, or similar platforms.
- Customer-focused with strong communication and documentation skills.
- Ability to manage multiple priorities while meeting SLAs.
Responsibilities
- First point of contact for customer issues.
- Provide technical support across desktop, server, networking, virtualisation, cloud, and security environments.
- Take ownership of tickets from start to finish.
- Work to SLAs and ensure accurate documentation.
- Liaise with third parties where required.
- Deliver a high-quality, customer-focused support experience.
Technologies
- Azure Cloud
- Hyper-V Support
- Microsoft 365 Security
- VMware
- Windows Office 365
We are a leading technology and communications provider delivering managed IT, cloud, connectivity, cybersecurity, and support services to a broad client base. This is a Support Engineer role based in Sevenoaks with a hybrid working model of 4 days in the office and 1 day remote. We offer up to £28,500 plus benefits, including 25+ days holiday plus bank holidays, healthcare benefits, training and career development, performance-related incentives, and a supportive, team-focused environment. This is an opportunity to develop your technical skills in a fast-paced managed services setting while delivering outstanding customer support.
IT Support Engineer employer: Reboot Recruit Ltd
As a leading technology and communications provider, we pride ourselves on being an excellent employer that fosters a supportive and team-focused environment. Our hybrid working model allows for flexibility, while our commitment to employee growth through training and career development ensures that you can enhance your technical skills in a fast-paced setting. With competitive benefits including generous holiday allowances and performance-related incentives, we offer a rewarding workplace for IT Support Engineers in Sevenoaks.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Reboot Recruit Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Reboot Recruit Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Reboot Recruit Ltd!
✨Direct Apply to Reboot Recruit Ltd
Let's not forget to apply directly through the Reboot Recruit Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Reboot Recruit Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Reboot Recruit Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Reboot Recruit Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
