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For Companies At a Glance
- Tasks: Be the go-to person for resolving tech issues and ensuring client satisfaction.
- Company: Join a dynamic IT company focused on providing top-notch support and service.
- Benefits: Enjoy hybrid work, competitive salary, holidays, vouchers, and subsidised healthcare.
- Why this job: Perfect for tech enthusiasts wanting to grow in a supportive and innovative environment.
- Qualifications: Experience in IT support, knowledge of Microsoft systems, and excellent communication skills required.
- Other info: Access to training, mentorship, and a clear progression plan.
The predicted salary is between 21600 - 37800 £ per year.
Ready to take your IT career to the next level? As a 1st Line Engineer, you'll be the first point of contact for resolving technical issues, ensuring clients receive top-notch service and support. You’ll manage technical cases, monitor IT systems, and work closely with the technical team to ensure smooth and efficient operations, all while maintaining excellent customer service.
What’s in it for you?
- Enjoy hybrid working for a better work-life balance.
- Competitive salary of up to £27,000 based on experience.
- Incentives, holidays, vouchers, and spot prizes.
- State-of-the-art technology for both home and office use.
- Subsidised healthcare.
- 25-30 days annual leave (increasing with tenure).
- Access to a progression plan with training and mentorship.
What we’re looking for:
- Experience in IT helpdesk support or similar role within an IT Reseller, VAR, MSP.
- Knowledge of systems like Microsoft 10, Office 365, Windows Server, and Exchange.
- Experience setting up and supporting mobile devices.
- Excellent customer service and communication skills.
- IT qualifications and GCSEs in Maths and English (or equivalent).
- UK driving license.
If you're passionate about IT, customer service, and solving technical challenges, this is the perfect opportunity for you. Apply now and join a supportive, forward-thinking team!
First Line Support employer: Reboot Recruit Ltd
Contact Detail:
Reboot Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 10, Office 365, and Windows Server. Being able to discuss your hands-on experience with these systems during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily relies on excellent communication. Consider preparing examples of how you've successfully resolved customer issues in the past to showcase your ability to handle technical challenges while maintaining a positive client relationship.
✨Tip Number 3
Network with current or former employees of StudySmarter or similar companies. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare to discuss your approach to managing technical cases and monitoring IT systems. Think of specific scenarios where you successfully identified and resolved issues, as this will highlight your problem-solving skills and proactive attitude, both of which are crucial for a First Line Support role.
We think you need these skills to ace First Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT helpdesk support or similar roles. Emphasise your knowledge of systems like Microsoft 10, Office 365, and Windows Server, as well as any IT qualifications you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and customer service. Mention specific examples of how you've resolved technical issues in the past and how you can contribute to the team.
Highlight Communication Skills: Since excellent customer service and communication skills are crucial for this role, provide examples in your application that demonstrate your ability to communicate effectively with clients and colleagues.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Reboot Recruit Ltd
✨Showcase Your Technical Knowledge
Make sure to brush up on your knowledge of systems like Microsoft 10, Office 365, and Windows Server. Be prepared to discuss your experience with these technologies and how you've used them in previous roles.
✨Demonstrate Excellent Customer Service Skills
As a 1st Line Engineer, you'll be the first point of contact for clients. Prepare examples of how you've handled customer queries or complaints in the past, highlighting your communication skills and ability to resolve issues effectively.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about common technical issues you’ve encountered and how you resolved them, as this will show your practical experience and critical thinking.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the team dynamics, training opportunities, and progression plans. This shows your interest in the role and helps you gauge if the company is the right fit for you.
