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For Companies At a Glance
- Tasks: Be the go-to person for resolving tech issues and ensuring client satisfaction.
- Company: Join a dynamic team focused on delivering top-notch IT support.
- Benefits: Enjoy hybrid work, competitive salary, holidays, vouchers, and subsidised healthcare.
- Why this job: Perfect for tech enthusiasts wanting to grow in a supportive environment with great perks.
- Qualifications: Experience in IT support, knowledge of Microsoft systems, and excellent communication skills required.
- Other info: Access to training, mentorship, and a clear progression plan.
The predicted salary is between 16200 - 19800 £ per year.
Ready to take your IT career to the next level? As a 1st Line Engineer, you'll be the first point of contact for resolving technical issues, ensuring clients receive top-notch service and support. You’ll manage technical cases, monitor IT systems, and work closely with the technical team to ensure smooth and efficient operations, all while maintaining excellent customer service.
What’s in it for you? Enjoy hybrid working for a better work-life balance, alongside a competitive salary of up to £27,000 based on experience. Benefit from incentives, holidays, vouchers, and spot prizes, plus state-of-the-art technology for both home and office use. You’ll also receive subsidised healthcare and 25-30 days annual leave (increasing with tenure) and access to a progression plan with training and mentorship.
What we’re looking for:
- Experience in IT helpdesk support or similar role within an IT Reseller, VAR, MSP
- Knowledge of systems like Microsoft 10, Office 365, Windows Server, and Exchange
- Experience setting up and supporting mobile devices
- Excellent customer service and communication skills
- IT qualifications and GCSEs in Maths and English (or equivalent)
- UK driving license
If you're passionate about IT, customer service, and solving technical challenges, this is the perfect opportunity for you. Apply now and join a supportive, forward-thinking team!
First Line Support employer: Reboot Recruit Ltd
Contact Detail:
Reboot Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 10, Office 365, and Windows Server. Having hands-on experience or even just a solid understanding of these systems will help you stand out during the interview.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily relies on excellent communication. Consider preparing examples from your past experiences where you successfully resolved customer issues or provided exceptional support.
✨Tip Number 3
Network with current or former employees of StudySmarter or similar companies. They can provide valuable insights into the company culture and the specifics of the role, which can be beneficial for your interview preparation.
✨Tip Number 4
Prepare to discuss your problem-solving approach during the interview. Think of scenarios where you faced technical challenges and how you resolved them, as this will demonstrate your capability to handle the responsibilities of a 1st Line Engineer.
We think you need these skills to ace First Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT helpdesk support or similar roles. Emphasise your knowledge of systems like Microsoft 10, Office 365, and Windows Server, as well as any IT qualifications you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and customer service. Mention specific examples of how you've resolved technical issues in the past and how you can contribute to the team.
Highlight Customer Service Skills: Since excellent customer service is crucial for this role, ensure you provide examples of your communication skills and how you've successfully assisted clients in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Reboot Recruit Ltd
✨Showcase Your Technical Knowledge
Make sure to brush up on your knowledge of systems like Microsoft 10, Office 365, and Windows Server. Be prepared to discuss your experience with these technologies and how you've used them in previous roles.
✨Demonstrate Customer Service Skills
As a 1st Line Engineer, excellent customer service is key. Prepare examples of how you've handled difficult customer interactions or resolved issues efficiently while maintaining a positive attitude.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about common technical issues you’ve encountered and how you resolved them, as this will show your practical experience.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about the team dynamics, training opportunities, or the types of projects you might work on to demonstrate your enthusiasm.
