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- Tasks: Lead a team of 3rd Line Engineers and enhance customer experience.
- Company: Join a leading IT service provider with a focus on innovation.
- Benefits: Hybrid working, generous holiday, subsidised healthcare, and career progression.
- Why this job: Step into a leadership role and make a real impact in IT services.
- Qualifications: Experience in leading technical teams and strong technical knowledge required.
- Other info: Dynamic environment with opportunities for continuous improvement and development.
The predicted salary is between 39000 - 46000 £ per year.
3rd Line Team Leader
Northampton | £45,000-£55,000 + Benefits
Join a leading IT service providers delivering managed IT, cloud, connectivity, security, and support services to businesses across multiple sectors. In this role, you\’ll lead a team of 3rd Line Engineers, supporting the Head of Service Desk to drive SLA and XLA performance, manage escalations, and enhance processes to deliver an exceptional customer experience. You\’ll also coach and develop team members, oversee incident ownership, and collaborate across technical functions to maintain service excellence and continuous improvement.
What\’s on offer
Hybrid working (3 days in / 2 days remote after probation), 25-30 days holiday + bank holidays (rising with tenure), optional 2 weeks unpaid leave, subsidised healthcare and medical benefits, modern workspace with top‑tier tech, social events and incentives, and structured training and progression within a leading European IT provider.
What we\’re looking for
- Experience leading or mentoring technical teams within a Managed Service Provider (MSP) environment
- Strong technical knowledge across Networking, Server, Storage, Hardware, Security, Cloud, and Modern Workplace technologies
- Relevant certifications such as VCP, MS102, AZ104, AZ305, CCNA, CCNP-ENT, JNCIS-ENT, or VMCE (desirable)
- Hands‑on experience managing incidents, escalations, and SLA-driven environments
- Ability to improve processes, coordinate workloads, and ensure service delivery excellence
If you\’re an experienced Team Lead or 3rd Line Engineer looking to step up into a leadership role within a forward-thinking IT services organisation, this position offers the autonomy, variety, and progression to make a real impact
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3Rd Line Team Leader employer: Reboot Recruit Ltd
Contact Detail:
Reboot Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3Rd Line Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in Managed Service Providers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your achievements in leading technical teams and managing incidents. This will help you stand out during interviews and showcase your hands-on experience.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on how you've improved processes and delivered exceptional customer experiences in your previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace 3Rd Line Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and technical knowledge, especially in areas like Networking and Cloud technologies. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the 3rd Line Team Leader role. Share specific examples of how you've led teams or improved processes in previous roles. We love a good story!
Showcase Your Certifications: If you've got relevant certifications like VCP or CCNA, make sure they stand out in your application. These qualifications are important to us, and they show that you're serious about your professional development. Don't be shy about flaunting them!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss any important updates. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Reboot Recruit Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially in Networking, Server, Storage, and Cloud technologies. Be ready to discuss specific scenarios where you've applied this knowledge, as it shows you're not just familiar with the terms but can actually implement solutions.
✨Showcase Your Leadership Skills
Prepare examples of how you've led or mentored teams in the past. Highlight your experience in managing escalations and driving SLA performance. This will demonstrate your capability to take on the 3rd Line Team Leader role effectively.
✨Understand Their Culture
Research the company’s values and culture. Knowing what they stand for will help you align your answers with their expectations. It also shows that you’re genuinely interested in being part of their team, not just any job.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, ongoing projects, and future goals. This not only shows your interest but also gives you a chance to assess if the company is the right fit for you.
