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- Tasks: Be the first point of contact for resolving technical issues and ensuring client satisfaction.
- Company: Join a dynamic team focused on delivering top-notch IT support and services.
- Benefits: Enjoy hybrid working, competitive salary, subsidised healthcare, and generous annual leave.
- Why this job: Perfect for tech enthusiasts who love problem-solving and want to grow in a supportive environment.
- Qualifications: Experience in IT support, knowledge of Microsoft systems, and excellent communication skills required.
- Other info: Access to training, mentorship, and state-of-the-art technology for both home and office.
Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.
Up to £27,000
Northampton (Hybrid)
Ready to take your IT career to the next level? As a 1st Line Engineer, you will be the first point of contact for resolving technical issues, ensuring clients receive top-notch service and support. You will manage technical cases, monitor IT systems, and work closely with the technical team to ensure smooth and efficient operations, all while maintaining excellent customer service.
What’s in it for you?
- Enjoy hybrid working for a better work-life balance, alongside a competitive salary of up to £27,000 based on experience.
- Benefit from incentives, holidays, vouchers, and spot prizes, plus state-of-the-art technology for both home and office use.
- You will also receive subsidised healthcare and 25-30 days annual leave (increasing with tenure) and access to a progression plan with training and mentorship.
What we’re looking for:
- Experience in IT helpdesk support or similar role within an IT Reseller, VAR, MSP.
- Knowledge of systems like Microsoft 10, Office 365, Windows Server, and Exchange.
- Experience setting up and supporting mobile devices.
- Excellent customer service and communication skills.
- IT qualifications and GCSEs in Maths and English (or equivalent).
- UK driving license.
If you are passionate about IT, customer service, and solving technical challenges, this is the perfect opportunity for you. Apply now and join a supportive, forward-thinking team.
1st Line Engineer employer: Reboot Recruit Ltd
Contact Detail:
Reboot Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 10, Office 365, and Windows Server. Having hands-on experience or even just a solid understanding of these systems will help you stand out during interviews.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily relies on effective communication and problem-solving. Consider role-playing common IT support scenarios with a friend to enhance your ability to handle customer queries confidently.
✨Tip Number 3
Network with current or former employees of StudySmarter or similar companies. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare for potential technical assessments by practising common troubleshooting scenarios that a 1st Line Engineer might encounter. This will not only boost your confidence but also demonstrate your proactive approach to problem-solving during the interview process.
We think you need these skills to ace 1st Line Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT helpdesk support or similar roles. Emphasise your knowledge of systems like Microsoft 10, Office 365, and Windows Server, as well as any IT qualifications you possess.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and customer service. Mention specific examples of how you've resolved technical issues in the past and how you can contribute to the team.
Highlight Customer Service Skills: Since excellent customer service is crucial for this role, ensure you provide examples of your communication skills and how you've successfully assisted clients in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Reboot Recruit Ltd
✨Showcase Your Technical Knowledge
Make sure to brush up on your knowledge of systems like Microsoft 10, Office 365, and Windows Server. Be prepared to discuss your experience with these technologies and how you've used them in previous roles.
✨Demonstrate Customer Service Skills
As a 1st Line Engineer, excellent customer service is key. Prepare examples of how you've handled difficult customer interactions or resolved issues effectively, showcasing your communication skills.
✨Familiarise Yourself with the Company
Research the company’s values, culture, and recent developments. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This shows your enthusiasm for the role and helps you determine if the company is the right fit for you.
