At a Glance
- Tasks: Lead technical projects and ensure client success in data centre operations.
- Company: Dynamic tech company focused on innovative data solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a collaborative team with a focus on operational excellence.
- Why this job: Be the bridge between clients and engineering teams, making a real impact.
- Qualifications: 3+ years in data centre operations and strong technical skills required.
The predicted salary is between 60000 - 80000 £ per year.
We are looking for a hybrid leader to bridge the gap between technical execution and client success. Unlike traditional relationship managers, you will serve as a technically proficient single point of contact who truly understands hardware, power, and cooling. You will own the full project lifecycle from onboarding and scoping to managing complex hardware deployments and remote-hands operations. Your mission is to ensure that no technical requirement is "lost in translation" between the client and our engineering teams, providing a seamless, high-touch experience that drives account growth and operational excellence.
Qualifications
- Experience: 3+ years in datacentre operations, infrastructure management, or technical account management.
- Technical Proficiency: Hands-on experience with server hardware, structured cabling, and power/cooling systems.
- Tooling: Expert-level familiarity with ITSM platforms (Jira, ServiceNow, or Zendesk).
- Leadership: Proven ability to manage a technical team, conduct 1:1s, and handle resource planning.
- Business Acumen: Experience managing project budgets, vendor RMAs, and Statement of Work (SOW) drafting.
Preferred Skills
- Background in Managed Services (MSP), Colocation, or Cloud Infrastructure.
- Familiarity with DCIM tools, asset management, and network fundamentals (VLANs, Cross-connects).
- Certifications: PMP, ITIL Foundation, CompTIA Server+, or CDCP.
Locations
Technical Account Manager (Data Centre Operations) in Hampshire, Portsmouth employer: Reboot Monkey
As a Technical Account Manager in our dynamic data centre operations team, you will thrive in a collaborative and innovative work culture that prioritises employee growth and development. We offer competitive benefits, including flexible working arrangements and opportunities for professional advancement, all within a state-of-the-art facility that fosters creativity and technical excellence. Join us to make a meaningful impact while enjoying the unique advantages of working in a cutting-edge environment that values your expertise and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager (Data Centre Operations) in Hampshire, Portsmouth
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Reboot Monkey values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Reboot Monkey might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Reboot Monkey!
✨Direct Apply to Reboot Monkey
Let's not forget to apply directly through the Reboot Monkey website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Account Manager (Data Centre Operations) in Hampshire, Portsmouth
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Reboot Monkey.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Reboot Monkey. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Reboot Monkey
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
