At a Glance
- Tasks: Manage complex hardware deployments and ensure seamless communication between clients and engineering teams.
- Company: Join a forward-thinking company focused on data centre operations and client success.
- Benefits: Enjoy a hybrid work model and opportunities for professional development.
- Other info: Familiarity with ITSM platforms like Jira or ServiceNow is essential.
- Why this job: Be the key technical contact that drives account growth and operational excellence.
- Qualifications: Requires 3+ years in datacentre operations and hands-on experience with server hardware.
The predicted salary is between 50000 - 65000 £ per year.
We are looking for a hybrid leader to bridge the gap between technical execution and client success. Unlike traditional relationship managers, you will serve as a technically proficient single point of contact who truly understands hardware, power, and cooling. You will own the full project lifecycle from onboarding and scoping to managing complex hardware deployments and remote-hands operations. Your mission is to ensure that no technical requirement is "lost in translation" between the client and our engineering teams, providing a seamless, high-touch experience that drives account growth and operational excellence.
Qualifications
- Experience: 3+ years in datacentre operations, infrastructure management, or technical account management.
- Technical Proficiency: Hands-on experience with server hardware, structured cabling, and power/cooling systems.
- Tooling: Expert-level familiarity with ITSM platforms (Jira, ServiceNow, or Zendesk).
- Leadership: Proven ability to manage a technical team, conduct 1:1s, and handle resource planning.
- Business Acumen: Experience managing project budgets, vendor RMAs, and Statement of Work (SOW) drafting.
Preferred Skills
- Background in Managed Services (MSP), Colocation, or Cloud Infrastructure.
- Familiarity with DCIM tools, asset management, and network fundamentals (VLANs, Cross-connects).
- Certifications: PMP, ITIL Foundation, CompTIA Server+, or CDCP.
Technical Account Manager (Data Centre Operations) in Basildon employer: Reboot Monkey
This innovative company is located in a dynamic tech hub, offering a hybrid work environment. The team values technical proficiency and client satisfaction, ensuring every project meets high standards of excellence.
