At a Glance
- Tasks: Own the customer journey, ensuring success from onboarding to ongoing support.
- Company: Join a small, ambitious tech team in Sheffield.
- Benefits: Competitive salary up to £50k and flexible working arrangements.
- Other info: Collaborative environment with opportunities for AI-driven improvements.
- Why this job: Shape customer experiences and influence product development directly.
- Qualifications: Experience in customer success or B2B SaaS support is essential.
The predicted salary is between 45000 - 50000 £ per year.
Location: Sheffield
Working Arrangement: 3 days a week in the office
Salary: Up to £50k
Join a small, ambitious team where you'll play a central role in shaping how customers experience a growing technology platform. This is a hands-on, high-impact position where you'll work directly with customers and partners, helping them get up and running quickly while ensuring their feedback directly influences product development.
What you'll be doing
- Take ownership of the full customer journey—from onboarding through ongoing support—making sure customers are successful from day one.
- Work with a diverse range of users, from highly technical teams to those newer to the space, adapting your approach to meet their needs.
- Act as the bridge between customers and the product team, turning real-world feedback into meaningful improvements.
What makes this role interesting
This isn't a narrow support role. You'll be involved in onboarding, support triage, customer conversations, and product feedback, all within a collaborative environment where your input genuinely shapes decisions. If you enjoy variety, ownership, and working closely with both customers and product teams, you'll find plenty to get stuck into.
Key areas of focus
- Lead onboarding and ensure customers reach value quickly.
- Act as the first point of contact for support, triaging and resolving issues efficiently.
- Build strong customer relationships and gather structured feedback.
- Work closely with product and engineering to improve the platform.
- Contribute to documentation, enablement materials, and scalable support processes.
How you'll work
You'll engage with a wide spectrum of customers, so strong communication and adaptability are key. You don't need to be an engineer, but you should be comfortable understanding technical concepts and working alongside engineering teams to resolve issues.
What we're looking for
- Experience in customer success, onboarding, or B2B SaaS support.
- Strong communication skills with the ability to work across technical and non-technical audiences.
- A proactive, problem-solving mindset with a focus on unblocking customers quickly.
- Interest in learning technical concepts and collaborating with engineering teams.
- Comfort working in a fast-moving, evolving environment.
Additional details
- Support hours: UK working hours (9:00–5:00).
- Opportunity to contribute to AI-driven improvements and automation across the function.
- Exposure to tools such as CRM and ticketing systems.
We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect, regardless of background.
Customer Success Manager in Sheffield employer: Rebel Recruitment
Join a dynamic and innovative team in Sheffield as a Customer Success Manager, where your contributions will directly shape the customer experience on a cutting-edge technology platform. With a strong emphasis on collaboration and employee growth, you'll enjoy a supportive work culture that values your input and offers opportunities for professional development. The role provides a unique chance to engage with diverse customers while working closely with product teams, ensuring that your efforts lead to meaningful improvements and a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Sheffield
✨Tip Number 1
Network like a pro! Reach out to current employees at the company you're eyeing, especially those in customer success roles. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by understanding the product inside out. Dive into their platform, explore its features, and think about how you can enhance customer experiences. This shows your genuine interest and readiness to contribute.
✨Tip Number 3
Showcase your adaptability! In interviews, share examples of how you've successfully navigated diverse customer needs. Highlight your communication skills and how you’ve built relationships with both technical and non-technical users.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your excitement for the role can leave a lasting impression. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Success Manager in Sheffield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer success, onboarding, or B2B SaaS support, and show us how your skills align with what we're looking for.
Showcase Your Communication Skills:Since strong communication is key in this role, give examples of how you've effectively communicated with both technical and non-technical audiences. We want to see how you can adapt your style to meet different needs!
Demonstrate Problem-Solving Abilities:We love a proactive mindset! Share specific instances where you've unblocked customers or resolved issues quickly. This will help us understand how you approach challenges and support our users.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to join our ambitious team.
How to prepare for a job interview at Rebel Recruitment
✨Know the Customer Journey
Familiarise yourself with the full customer journey, from onboarding to ongoing support. Be ready to discuss how you would ensure customers reach value quickly and how you can adapt your approach for different user types.
✨Showcase Your Communication Skills
Prepare examples that highlight your strong communication skills, especially in bridging gaps between technical and non-technical audiences. Think of situations where you've successfully resolved issues or gathered feedback from customers.
✨Demonstrate Problem-Solving Mindset
Be ready to share specific instances where you've proactively solved problems for customers. Highlight your ability to unblock customers quickly and how you’ve contributed to improving processes in previous roles.
✨Engage with Technical Concepts
While you don’t need to be an engineer, show your willingness to learn and understand technical concepts. Prepare to discuss how you would collaborate with engineering teams to resolve customer issues and improve the platform.
