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- Tasks: Solve complex IT problems and support users in a dynamic environment.
- Company: Join a forward-thinking IT team in Nottinghamshire.
- Benefits: Competitive salary up to £32k, mentoring opportunities, and professional growth.
- Other info: Opportunity to work on exciting IT projects and develop your technical skills.
- Why this job: Make a real impact by improving systems and supporting your colleagues.
- Qualifications: Experience in IT support, strong problem-solving skills, and a collaborative mindset.
This is a hands-on, technically varied role for an experienced IT professional who enjoys solving complex problems, supporting users, and improving systems that underpin a busy organisation. As an Advanced IT Support Technician, you’ll be a key part of the IT team, ensuring systems remain stable, secure, and high-performing. You’ll not only resolve escalated technical issues, but also play an active role in mentoring others, improving processes, and contributing to IT projects that shape how the business operates. This role suits someone who thrives in a fast-paced environment, communicates clearly with both technical and non-technical users, and takes pride in delivering reliable, high-quality IT support.
You’ll take ownership of escalated technical issues across 1st to 3rd line support, diagnosing and resolving hardware, software, and network problems while supporting and guiding junior colleagues. You’ll work closely with core infrastructure including Windows Server environments, Active Directory, Microsoft 365, and virtualisation platforms such as Hyper-V, ensuring systems remain robust and dependable. Network troubleshooting will form part of your day-to-day work, including DNS, DHCP, TCP/IP, VLANs, and firewall-related issues, helping to maintain smooth business operations. You’ll also support internally developed business applications and tools, working with stakeholders and developers to resolve issues and improve usability. Alongside support duties, you’ll contribute to IT projects such as system upgrades, hardware deployments, migrations, and ongoing improvements to processes and documentation.
You’ll have strong experience in a helpdesk or IT support environment and feel confident working across multiple technical layers. You’ll also bring:
- Strong problem-solving and diagnostic skills
- Experience with Microsoft 365, particularly Excel (including VBA)
- Solid understanding of Windows and Windows Server environments
- Good communication skills and a collaborative approach
- An interest in infrastructure and how systems connect and operate
- Basic understanding of SQL (desirable but not essential)
- A proactive attitude and willingness to learn and develop
You’ll be adaptable, organised, and comfortable working in a changing environment where priorities can shift quickly.
This is a role where your technical ability will be valued and developed. You’ll have the opportunity to mentor others, work on meaningful IT projects, and broaden your exposure across infrastructure, systems, and business applications, all while being part of a supportive and forward-thinking IT team.
IT Support Technician in Nottingham employer: Rebel Recruitment Limited
Contact Detail:
Rebel Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Nottingham
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT field. Attend local meetups or tech events in Nottinghamshire to meet potential employers and fellow tech enthusiasts. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects, troubleshooting successes, and any cool IT solutions you've implemented. This gives you a chance to demonstrate your problem-solving abilities beyond just a CV.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to Windows Server, Microsoft 365, and network troubleshooting. Practise explaining complex concepts in simple terms, as you'll need to communicate effectively with both tech-savvy and non-tech-savvy folks.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your application to highlight your experience with IT support and your passion for mentoring others – it’ll make you stand out!
We think you need these skills to ace IT Support Technician in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Technician role. Highlight your problem-solving abilities and any relevant technical expertise, especially with Microsoft 365 and Windows Server environments.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about IT support. Share specific examples of how you've tackled complex issues or improved processes in previous roles, showing us your proactive attitude and collaborative spirit.
Showcase Your Communication Skills: Since this role involves working with both technical and non-technical users, make sure to demonstrate your communication skills in your application. Use clear language and avoid jargon where possible to show us you can bridge the gap between tech and users.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people in our team!
How to prepare for a job interview at Rebel Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows Server environments, Microsoft 365, and network troubleshooting. Be ready to discuss specific problems you've solved in the past and how you approached them.
✨Show Off Your Problem-Solving Skills
Prepare examples of complex issues you've tackled, particularly those involving hardware, software, or network problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your diagnostic skills.
✨Communicate Clearly
Since you'll be dealing with both technical and non-technical users, practice explaining complex concepts in simple terms. This will demonstrate your ability to mentor others and collaborate effectively within the team.
✨Be Ready to Discuss Projects
Think about any IT projects you've contributed to, like system upgrades or migrations. Be prepared to talk about your role, the challenges faced, and the outcomes. This shows your proactive attitude and willingness to improve processes.