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For Companies At a Glance
- Tasks: Solve complex IT problems and support users in a dynamic environment.
- Company: Join a forward-thinking IT team in Nottinghamshire.
- Benefits: Competitive salary up to £32k, mentoring opportunities, and professional development.
- Other info: Be part of exciting IT projects and enjoy a supportive team culture.
- Why this job: Make a real impact by improving systems and supporting your colleagues.
- Qualifications: Experience in IT support, strong problem-solving skills, and good communication.
This is a hands-on, technically varied role for an experienced IT professional who enjoys solving complex problems, supporting users, and improving systems that underpin a busy organisation.
As an Advanced IT Support Technician, you’ll be a key part of the IT team, ensuring systems remain stable, secure, and high-performing. You’ll not only resolve escalated technical issues, but also play an active role in mentoring others, improving processes, and contributing to IT projects that shape how the business operates.
This role suits someone who thrives in a fast-paced environment, communicates clearly with both technical and non-technical users, and takes pride in delivering reliable, high-quality IT support.
What You’ll Be Doing
- You’ll take ownership of escalated technical issues across 1st to 3rd line support, diagnosing and resolving hardware, software, and network problems while supporting and guiding junior colleagues.
- You’ll work closely with core infrastructure including Windows Server environments, Active Directory, Microsoft 365, and virtualisation platforms such as Hyper-V, ensuring systems remain robust and dependable.
- Network troubleshooting will form part of your day-to-day work, including DNS, DHCP, TCP/IP, VLANs, and firewall-related issues, helping to maintain smooth business operations.
- You’ll also support internally developed business applications and tools, working with stakeholders and developers to resolve issues and improve usability.
- Alongside support duties, you’ll contribute to IT projects such as system upgrades, hardware deployments, migrations, and ongoing improvements to processes and documentation.
What You Bring
- You’ll have strong experience in a helpdesk or IT support environment and feel confident working across multiple technical layers.
- Strong problem-solving and diagnostic skills.
- Experience with Microsoft 365, particularly Excel (including VBA).
- Solid understanding of Windows and Windows Server environments.
- Good communication skills and a collaborative approach.
- An interest in infrastructure and how systems connect and operate.
- Basic understanding of SQL (desirable but not essential).
- A proactive attitude and willingness to learn and develop.
- You’ll be adaptable, organised, and comfortable working in a changing environment where priorities can shift quickly.
What This Role Offers You
This is a role where your technical ability will be valued and developed. You’ll have the opportunity to mentor others, work on meaningful IT projects, and broaden your exposure across infrastructure, systems, and business applications—all while being part of a supportive and forward-thinking IT team.
IT Support Technician employer: Rebel Recruitment Limited
Contact Detail:
Rebel Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Network like a pro! Attend local tech meetups or online forums related to IT support. Engaging with others in the field can lead to job opportunities and valuable connections.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your troubleshooting successes, projects you've worked on, or any relevant certifications. This gives potential employers a tangible look at what you can do.
✨Tip Number 3
Practice your interview skills! Mock interviews with friends or using online resources can help you articulate your experience and problem-solving abilities clearly, which is key for an IT Support Technician role.
✨Tip Number 4
Apply through our website! We’ve got a range of IT roles that could be perfect for you. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Technician role. Highlight your problem-solving abilities and any relevant technical expertise, especially with Microsoft 365 and Windows Server environments.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about IT support. Share specific examples of how you've resolved complex issues or improved processes in previous roles, and show us your enthusiasm for mentoring others.
Showcase Your Communication Skills: Since this role involves working with both technical and non-technical users, make sure your application demonstrates your ability to communicate clearly. Use straightforward language and avoid jargon where possible to show us you can bridge the gap.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Rebel Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server environments, Microsoft 365, and network troubleshooting. Be ready to discuss specific problems you've solved in the past and how you approached them.
✨Show Off Your Problem-Solving Skills
Prepare examples of complex issues you've tackled, particularly those involving hardware, software, or network problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your diagnostic skills.
✨Communicate Clearly
Since you'll be dealing with both technical and non-technical users, practice explaining technical concepts in simple terms. This will demonstrate your ability to communicate effectively and ensure everyone is on the same page.
✨Be Ready to Collaborate
This role involves mentoring junior colleagues and working with stakeholders. Think of examples where you've successfully collaborated on projects or helped others improve their skills. Show that you're a team player who thrives in a fast-paced environment.