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- Tasks: Audit sales calls, check documentation, and provide feedback to ensure compliance.
- Company: Join a growing, award-winning company that values quality and integrity.
- Benefits: Enhanced leave, medical cash plan, personal development, and exciting incentives.
- Why this job: Make a real impact on customer outcomes while developing your skills.
- Qualifications: Experience in regulated environments and strong attention to detail.
- Other info: Dynamic team culture with opportunities for career growth and rewards.
The predicted salary is between 27000 - 27000 £ per year.
Full-time, Permanent
Basingstoke (Hybrid) £27,000
Are you a detail focused professional with experience in a regulated environment who takes pride in ensuring accuracy, consistency and strong customer outcomes? Do you naturally spot issues, follow structured processes and provide balanced, objective feedback?
Reassured are looking for a Quality Assurance Officer to support our compliance standards by reviewing sales calls, checking documentation and helping our teams meet regulatory requirements. This is a key role that supports quality, fairness and the delivery of good customer outcomes across our sales functions.
What you will be doing:
- Listening to and auditing sales call recordings
- Checking policy documentation to ensure accuracy and compliance
- Providing constructive feedback to consultants and managers
- Ensuring any procedural breaches are escalated to management
- Supporting Consumer Duty requirements through quality standards
- Producing accurate reports and analysis for senior leaders
- Assisting with investigations into customer complaints
What we are looking for:
- Experience working in a structured and regulated environment
- Excellent listening, written and verbal communication skills
- Strong attention to detail and accuracy
- Ability to analyse information and make clear decisions
- A team player who can also deliver individual results
- Comfortable using IT systems and capturing information accurately
Desirable (nice to have, not essential):
- Insurance or financial services background
- Experience in a targeted environment
- Familiarity with CRM systems
- Mentoring or informal leadership experience
Why Reassured?
What you do here matters. You will be part of a successful, growing and award-winning company that values quality and recognises people who genuinely care about doing the right thing.
Benefits include:
- Enhanced annual leave with length of service
- Enhanced maternity leave
- Employee Assistance Programme
- Medical cash plan
- Virtual GP
- Death in service
- Discounted Life Insurance and Critical Illness cover
- Free parking
- Personal development opportunities
- Referral scheme worth up to £2,400 per referral
- Incentives including annual trips abroad
If you take pride in delivering consistently high-quality work and want to play a key role in supporting good customer outcomes, we would love to hear from you.
Quality Assurance Officer in Basingstoke employer: Reassured
Contact Detail:
Reassured Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Officer in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to quality assurance. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples of how you've ensured accuracy and compliance in previous roles. This will demonstrate your attention to detail and ability to deliver results.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Quality Assurance Officer in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Quality Assurance Officer role. Highlight your attention to detail and any experience in regulated environments, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about quality assurance. Share specific examples of how you've ensured accuracy and compliance in previous roles, and don’t forget to show your personality!
Showcase Your Communication Skills: Since this role involves providing feedback and producing reports, make sure your written application is clear and concise. We want to see your ability to communicate effectively right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Reassured
✨Know Your Stuff
Before the interview, make sure you understand the role of a Quality Assurance Officer. Familiarise yourself with compliance standards and the importance of accuracy in documentation. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Attention to Detail
During the interview, be prepared to discuss specific examples where your attention to detail made a difference. Whether it’s spotting an error in a document or providing constructive feedback, highlight how your meticulous nature contributes to quality outcomes.
✨Practice Active Listening
Since the role involves auditing sales calls, demonstrate your listening skills during the interview. Engage with the interviewer by summarising their points and asking relevant questions. This shows that you can listen effectively and respond thoughtfully.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with procedural breaches or customer complaints. Prepare by thinking through potential scenarios and how you would approach them, focusing on your analytical skills and decision-making process.