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- Tasks: Audit sales calls, check documentation, and provide feedback to ensure compliance.
- Company: Join a successful, award-winning company that values quality and integrity.
- Benefits: Enhanced leave, medical cash plan, virtual GP, and exciting incentives.
- Other info: Enjoy a supportive team culture with opportunities for personal development.
- Why this job: Make a real impact on customer outcomes while growing your career.
- Qualifications: Detail-oriented with experience in regulated environments and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you a detail focused professional with experience in a regulated environment who takes pride in ensuring accuracy, consistency and strong customer outcomes? Do you naturally spot issues, follow structured processes and provide balanced, objective feedback? Reassured are looking for a Quality Assurance Officer to support our compliance standards by reviewing sales calls, checking documentation and helping our teams meet regulatory requirements. This is a key role that supports quality, fairness and the delivery of good customer outcomes across our sales functions.
Responsibilities
- Listening to and auditing sales call recordings
- Checking policy documentation to ensure accuracy and compliance
- Providing constructive feedback to consultants and managers
- Ensuring any procedural breaches are escalated to management
- Supporting Consumer Duty requirements through quality standards
- Producing accurate reports and analysis for senior leaders
- Assisting with investigations into customer complaints
Qualifications
- Experience working in a structured and regulated environment
- Excellent listening, written and verbal communication skills
- Strong attention to detail and accuracy
- Ability to analyse information and make clear decisions
- A team player who can also deliver individual results
- Comfortable using IT systems and capturing information accurately
Desirable (nice to have, not essential):
- Insurance or financial services background
- Experience in a targeted environment
- Familiarity with CRM systems
- Mentoring or informal leadership experience
Why Reassured?
What you do here matters. You will be part of a successful, growing and award‑winning company that values quality and recognises people who genuinely care about doing the right thing. Benefits include:
- Enhanced annual leave with length of service
- Enhanced maternity leave
- Employee Assistance Programme
- Medical cash plan
- Virtual GP
- Death in service
- Discounted Life Insurance and Critical Illness cover
- Free parking
- Referral scheme worth up to £2,400 per referral
- Incentives including annual trips abroad
If you take pride in delivering consistently high-quality work and want to play a key role in supporting good customer outcomes, we would love to hear from you.
Quality Assurance Officer Quality Assurance | Permanent Full-Time Basingstoke in Hampshire employer: Reassured Ltd
Contact Detail:
Reassured Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Officer Quality Assurance | Permanent Full-Time Basingstoke in Hampshire
✨Tip Number 1
Get to know the company inside out! Research Reassured and understand their values, mission, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common questions related to quality assurance and compliance. Think about how your experience aligns with the role and be ready to share specific examples that highlight your attention to detail and problem-solving skills.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the company culture and the role. They might even give you tips on what the hiring managers are looking for, which can give you an edge.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Quality Assurance Officer Quality Assurance | Permanent Full-Time Basingstoke in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your attention to detail and any relevant experience in regulated environments, as this will show us you’re a great fit for the Quality Assurance Officer role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about quality assurance and how your background aligns with our values. Share specific examples of how you've ensured accuracy and consistency in your previous roles to grab our attention!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. Use proper grammar and structure to demonstrate your written communication skills, which are essential for providing feedback and producing reports.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you’ll ensure your application reaches us quickly and efficiently, plus you’ll get to see more about what we do and our company culture!
How to prepare for a job interview at Reassured Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Quality Assurance Officer inside out. Familiarise yourself with the key responsibilities like auditing sales calls and checking documentation. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Attention to Detail
Since this role requires a strong focus on accuracy, be prepared to discuss specific examples from your past experience where your attention to detail made a difference. Whether it’s spotting an error in documentation or providing constructive feedback, having concrete examples ready will impress the interviewers.
✨Communicate Clearly
Excellent communication skills are crucial for this role. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to the questions and respond thoughtfully. This will demonstrate your ability to provide balanced feedback and engage effectively with team members.
✨Be a Team Player
Highlight your ability to work collaboratively while also achieving individual results. Share experiences where you’ve supported your team in meeting compliance standards or helped resolve customer complaints. This will show that you’re not just focused on your own success but also care about the team's performance.