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- Tasks: Audit sales calls, check documentation, and provide feedback to ensure compliance.
- Company: Join a growing, award-winning company that values quality and integrity.
- Benefits: Enhanced leave, medical cash plan, virtual GP, and exciting incentives.
- Other info: Enjoy a supportive team culture with opportunities for career growth.
- Why this job: Make a real impact on customer outcomes while developing your skills.
- Qualifications: Detail-oriented with experience in regulated environments and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you a detail focused professional with experience in a regulated environment who takes pride in ensuring accuracy, consistency and strong customer outcomes? Do you naturally spot issues, follow structured processes and provide balanced, objective feedback? Reassured are looking for a Quality Assurance Officer to support our compliance standards by reviewing sales calls, checking documentation and helping our teams meet regulatory requirements. This is a key role that supports quality, fairness and the delivery of good customer outcomes across our sales functions.
Responsibilities
- Listening to and auditing sales call recordings
- Checking policy documentation to ensure accuracy and compliance
- Providing constructive feedback to consultants and managers
- Ensuring any procedural breaches are escalated to management
- Supporting Consumer Duty requirements through quality standards
- Producing accurate reports and analysis for senior leaders
- Assisting with investigations into customer complaints
Qualifications
- Experience working in a structured and regulated environment
- Excellent listening, written and verbal communication skills
- Strong attention to detail and accuracy
- Ability to analyse information and make clear decisions
- A team player who can also deliver individual results
- Comfortable using IT systems and capturing information accurately
Desirable (nice to have, not essential):
- Insurance or financial services background
- Experience in a targeted environment
- Familiarity with CRM systems
- Mentoring or informal leadership experience
Why Reassured?
What you do here matters. You will be part of a successful, growing and award‑winning company that values quality and recognises people who genuinely care about doing the right thing.
Benefits include:
- Enhanced annual leave with length of service
- Enhanced maternity leave
- Employee Assistance Programme
- Medical cash plan
- Virtual GP
- Death in service
- Discounted Life Insurance and Critical Illness cover
- Free parking
- Referral scheme worth up to £2,400 per referral
- Incentives including annual trips abroad
If you take pride in delivering consistently high-quality work and want to play a key role in supporting good customer outcomes, we would love to hear from you.
Quality Assurance Officer Quality Assurance | Permanent Full-Time Basingstoke employer: Reassured Ltd
Contact Detail:
Reassured Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Officer Quality Assurance | Permanent Full-Time Basingstoke
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to quality assurance. Think about how your attention to detail and structured processes can shine through in your answers.
✨Tip Number 3
Showcase your skills with examples! When discussing your experience, highlight specific instances where you ensured compliance or improved customer outcomes. This will make you stand out as a candidate who truly understands the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Quality Assurance Officer Quality Assurance | Permanent Full-Time Basingstoke
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in regulated environments. We want to see how your skills align with the role of Quality Assurance Officer, so don’t hold back on showcasing your attention to detail!
Showcase Your Communication Skills: Since this role involves providing feedback and producing reports, it’s crucial to demonstrate your written and verbal communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively.
Highlight Relevant Experience: If you’ve worked in insurance or financial services, make sure to mention it! We’re looking for candidates who understand the nuances of a targeted environment, so any relevant experience will give you an edge.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Reassured!
How to prepare for a job interview at Reassured Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Quality Assurance Officer inside out. Familiarise yourself with compliance standards and the importance of accuracy in documentation. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Attention to Detail
During the interview, be prepared to discuss specific examples where your attention to detail made a difference. Whether it’s spotting an error in a document or providing constructive feedback, sharing these experiences will highlight your suitability for the role.
✨Practice Active Listening
As a Quality Assurance Officer, listening skills are crucial. During the interview, demonstrate your active listening by summarising what the interviewer says and asking relevant follow-up questions. This shows that you can engage effectively and understand the importance of communication.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations related to quality assurance. Think about past experiences where you had to analyse information or escalate issues, and be ready to explain your thought process and decision-making.