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- Tasks: Provide 1st line IT support and resolve technical issues for internal users.
- Company: Join Reassured Ltd, the UK's largest non-advised life insurance intermediary.
- Benefits: Up to £28,000 salary, medical cash plan, enhanced leave, and referral bonuses.
- Why this job: Be part of a growing team and make a real difference in tech support.
- Qualifications: Tech-savvy with strong communication skills and basic IT support experience.
- Other info: Enjoy career development opportunities and exciting company-wide incentives.
The predicted salary is between 24000 - 32000 £ per year.
If you’re a tech-savvy problem solver with a passion for helping people and a drive to deliver excellent service, this could be the perfect opportunity for you. Reassured Ltd is the largest non-advised life insurance intermediary in the UK with established locations in Basingstoke, Portsmouth, Southampton, Manchester, Bristol and Chester.
We’re looking for a proactive and personable IT Service Desk Analyst to join our growing IT team. In this role, you’ll be the first point of contact for technical support, helping to keep our systems running smoothly and our internal users supported.
Key Responsibilities:- Provide 1st line support via phone and ticketing system
- Diagnose and resolve hardware and software issues
- Install and configure computer systems and applications
- Support the rollout of new tools and technologies
- Escalate complex issues following established processes
- Deliver excellent customer service to internal stakeholders
- Understanding of Windows operating systems, hardware, and internet fundamentals
- Strong communication and problem-solving skills
- Ability to manage a busy workload and prioritise effectively
- Experience with Microsoft Office and basic IT support
- Desirable: familiarity with ticketing systems and a full driving licence
Why Join Us? You will have the opportunity to work within a successful, award winning and growing company. What each employee does at Reassured matters. Therefore, we will offer you career development, progression, and company-wide incentives to reflect this.
Benefits include:- Employee Assistance Programme
- Enhanced maternity leave
- Medical cash plan
- Virtual GP
- Enhanced annual leave with length of service
- Death in service (3x your basic salary)
- Free parking
- Referral scheme (up to £2,400 a year per referral)
- Incentives, including annual trips abroad
IT Service Desk Analyst IT | Permanent Full-Time Basingstoke employer: Reassured Ltd
Contact Detail:
Reassured Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst IT | Permanent Full-Time Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an IT Service Desk Analyst role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on common questions for tech support roles and showcase your problem-solving skills. We want you to shine!
✨Tip Number 3
Tailor your approach! When you get an interview, research the company and its culture. Show how your skills align with their needs, especially in delivering excellent customer service. It’s all about making that connection!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our growing team at Reassured!
We think you need these skills to ace IT Service Desk Analyst IT | Permanent Full-Time Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your tech skills and experience relevant to the IT Service Desk role. We want to see how you’ve tackled problems in the past, so don’t hold back on those examples!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to show off your passion for tech support and how you can deliver excellent service. Keep it friendly and professional – we love a personable touch!
Show Off Your Communication Skills: Since you'll be the first point of contact for our users, it's crucial to demonstrate your strong communication skills in your application. We want to know how you can explain complex tech issues in simple terms!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Reassured!
How to prepare for a job interview at Reassured Ltd
✨Know Your Tech Basics
Brush up on your understanding of Windows operating systems and common hardware issues. Be ready to discuss how you've resolved similar problems in the past, as this will show your technical prowess and problem-solving skills.
✨Practice Your Communication Skills
Since you'll be the first point of contact for internal users, practice explaining technical concepts in simple terms. Role-play with a friend or family member to ensure you can communicate effectively and maintain a friendly tone.
✨Familiarise Yourself with Ticketing Systems
If you have experience with ticketing systems, be prepared to talk about it. If not, do a bit of research on popular systems used in IT support. Showing that you're proactive about learning can really impress the interviewers.
✨Show Your Customer Service Side
Think of examples where you've delivered excellent customer service, even outside of IT. Highlight your ability to manage a busy workload while keeping a positive attitude, as this is crucial for the role.