At a Glance
- Tasks: Oversee multiple contracts, strengthen client relationships, and improve operational delivery.
- Company: Established and growing business with a focus on collaboration and client engagement.
- Benefits: Competitive salary, company car, fuel card, and opportunities for professional growth.
- Other info: Join a dynamic team with a culture of ownership and continuous improvement.
- Why this job: Make a real impact by enhancing client relationships and operational efficiency.
- Qualifications: Experience in contract management and strong relationship-building skills.
The predicted salary is between 59400 - 72600 £ per year.
Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.
Scotland | Salary competitive + Company Car + Fuel Card
Full-time | Permanent
Reason Talent Advisory is supporting an established and growing business to appoint a Senior Contracts Manager into a newly created position.
This is a senior, visible appointment designed to strengthen the connection between operational delivery, client relationships and the leadership team.
It is broader than a traditional single-contract role. The successful person will provide oversight across multiple contracts and workstreams, support operational managers, strengthen client engagement and introduce greater consistency across the business.
THE ROLE
Working closely with the senior leadership and operational management teams, you will:
Provide senior oversight across multiple contracts and operational workstreams.
Act as a key link between senior leadership, Operations Managers, Supervisors, clients and delivery teams.
Build trusted relationships with clients and represent the business at contract and performance meetings.
Manage client expectations and take ownership of escalations and service issues.
Support and appropriately challenge operational managers to ensure priorities are clear and commitments are delivered.
Monitor contract performance, service levels, quality, risk and emerging operational issues.
Provide senior leadership with clear updates on performance, priorities, risks and recommended actions.
Review existing processes and introduce practical improvements to communication, workflow, reporting and accountability.
Promote consistency across different operational teams and service areas. xgikmsk
Support contract retention and the development of long-term client relationships.
Help create a culture of ownership, collaboration and continuous im
Please click on the apply button to read the full job description
SENIOR CONTRACTS MANAGER OPERATIONS & CLIENT DELIVERY in Coatbridge employer: Reason Talent Advisory
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