Account Manager in London

Reapit is the original end-to-end business technology provider for estate agencies of all sizes. We’ve been helping sales and lettings agents build relationships and grow their businesses for more than 25 years. Our technology empowers property professionals across Europe, the Middle East, Australia, and New Zealand to work with buyers, sellers, tenants, and landlords to deliver a dream home experience.

Worldwide, over 78,000 agents across more than 15,000 branches use Reapit to run their businesses, manage properties, collect rent, engage clients, and provide outstanding customer service every time.

What you’ll be doing

We are looking for an Account Manager to manage and grow a portfolio of medium and large customers, driving retention, expansion, and long-term value.

This is not a traditional reactive customer success / account manager role. You will operate as a commercial account owner, responsible for renewals, cross-sell and upsell opportunities, and building strategic relationships with key stakeholders. You will take a challenger approach, proactively identifying opportunities to add value and positioning our solutions to support your customers’ business goals.

Reporting to the Senior Director, Customer Success & Training you’ll be involved in:

Managing a portfolio of medium and large customers with accountability for retention, renewal, and revenue growth

Identifying and delivering cross-sell and upsell opportunities across your customer base

Leading commercial conversations, including renewals, pricing, and contract negotiations

Developing strong relationships with key stakeholders, acting as a trusted advisor to your customers

Taking a proactive, challenger-led approach to customer engagement - bringing insight, ideas, and value to every interaction

Building and maintaining account plans aligned to customer objectives and growth targets

Clearly articulating the value proposition of Reapit’s solutions, linking product capabilities to customer outcomes

Working alongside our Customer Success Managers to monitor customer health, identifying risks and opportunities, and driving appropriate action

Collaborating with Sales, Product, and Support teams to deliver a seamless customer experience

Contributing to the evolution of our customer engagement and account management model

Who we’re looking for:

At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don’t worry if you don’t meet all of them, we’d still like to hear from you.

Proven experience in Customer Success, Account Management, or Sales within B2B SaaS or the property industry

Strong track record of growing existing accounts (retention, upsell, cross-sell)

Experience managing relationships with mid-market or enterprise customers

Strong communication and stakeholder management skills

A curious, challenger mindset, with the ability to understand customer needs and drive value-based conversations

Highly organised, with the ability to manage multiple accounts effectively

What your impact and success looks like;

As an Account Manager, we expect your success and impact in the early stages of your career with us to look something like this:

Within 1 month:

Onboard successfully into Reapit’s products, customers, and processes

Build an understanding of your customer portfolio and key stakeholders

Begin engaging with customers alongside colleagues to understand account dynamics

Within 3 months:

Take commercial ownership of your customer portfolio, building strong working relationships

Identify early retention risks and growth opportunities within accounts

Begin contributing to renewal conversations and account planning

Within 6 months:

Fully own renewals and expansion opportunities across your accounts

Deliver measurable impact against retention and growth targets

Establish yourself as a trusted advisor, proactively driving value for customers

What’s in it for you?

We operate a Flexible Working Policy and we would like for you to work from our office locations regularly, as well as frequent visits to customer sites.

We’re offering the chance to really make a difference here at Reapit and the opportunity for personal growth is very real. You’ll feel part of a special team. You can expect a highly competitive salary and some great benefits, including:

Competitive salary and quarterly bonus scheme

20 days annual leave (plus a day for your birthday) increasing by a day for every year worked

We’re closed over Christmas and New Year, to give you time back to your friends and family

Formal and in-house training for your L&D plus access to Go1 – the worlds largest online learning library

Health benefits via Benenden Health, annual flu vaccinations and many others

Season ticket loan

Regular local and companywide social events including Tucker Thursday - mouth-watering cuisine delivered straight to the office doors once a month!

Opportunity to participate in retail benefits and savings via our Benefits partner, Zest!

Don’t tick all the boxes? Neither do we

We care about our industry and want it to become a more inclusive and diverse place to work. So, we’re driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success.

We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all.

We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees.

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