Training Consultant in Harrow

Reapit is the original, end-to-end business technology provider for estate agencies of all sizes. We’ve been helping sales and lettings agents to build relationships and grow their businesses for more than 25 years. Our technology connects property professionals in Europe, the Middle East, South Africa, Australia, and New Zealand with buyers, sellers, tenants and landlords to power the relationships that change lives. In the United Kingdom and Ireland, Reapit’s market‑leading technology product suite provides estate and lettings agents with powerful tools covering lead generation, sales, lettings, property management, block management, client accounts, key management and analytics, underpinned by a robust, security infrastructure.

Worldwide, Reapit technology is used by over 78,000 agents in more than 15,000 branches, with over a million properties under management; enabling them to run their businesses, identify opportunities for growth, manage their properties, collect rent, communicate with their clients, and deliver an outstanding customer experience, every time.

What You’ll Be Doing

• Partnering with customers to identify training needs, operational challenges and opportunities to improve adoption and efficiency across the Reapit platform.
• Conducting training and consultancy needs analysis to recommend tailored solutions that align with customer goals and business outcomes.
• Building strategic relationships with key customer stakeholders, to develop bespoke enablement and optimisation plans.
• Identifying opportunities to expand training and consultancy services, supporting revenue growth through value-led customer engagement.
• Working collaboratively with internal teams including Customer Success, Sales, Product and Professional Services to align customer plans, share insights and support ongoing account development.
• Monitoring customer engagement, usage trends and feedback to help drive continuous improvement, measurable success and long-term customer value.
• Maintaining accurate customer engagement, consultancy activity and account planning records as required.

These activities will each be leading towards a Consultancy target of £75k p/a which will fall under your responsibility to hit. This will form part of the overall training team target. As part of hitting this target, you will be enrolled onto a structured commission plan, allowing for uncapped earning potential for success in this role.

Who We’re Looking For

At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don’t worry if you don’t meet all of them, we’d still like to hear from you.

Experience/Skills

• Minimum 3–5 years proven experience driving value for customers, ideally within CRM software solutions or the estate agency sector.
• Knowledge of UK Estate Agency operations, processes, and compliance requirements (highly desirable).
• Experience conducting discovery sessions, operational reviews and needs analysis to identify efficiencies, process improvements and commercial opportunities.
• Strong understanding of customer operational strategies, change management and consultative approaches to supporting business transformation.
• Ability to analyse customer usage data, identify trends and make commercially focused recommendations to improve engagement and operational performance.
• Strong digital literacy, with the ability to leverage technology and data to enhance training effectiveness and learner engagement.
• Competence in using CRM systems (estate agency CRM experience strongly preferred).

Soft Skills

• Exceptional interpersonal, communication, and stakeholder management skills, with the ability to build trust and credibility at all levels.
• Strong presentation and facilitation skills, with the confidence to lead and influence large groups, both in-person and virtually.
• Excellent organisational and time management skills, with a proven ability to manage multiple priorities and projects simultaneously.
• Strategic thinker with a proactive, problem‑solving mindset, capable of adapting in a fast‑paced, client‑focused environment.
• Passionate about continuous learning and development.

What Your Impact And Success Looks Like

Within 1 Month

• Be familiar with our product suite and the solutions we have.
• Understand the training options available.
• Understand the consultancy offering and be able to articulate it to customers.

Within 3 Months

• Provide your own opinions of the consultancy offering and how it can be shaped.
• Introduce yourself into key businesses and gain understanding of their processes.
• Build a strong pipeline of opportunities and demonstrate how our target will be met.

Within 6 Months

• Be autonomously working on the pipeline and bringing in revenue from consultancy opportunities.
• Closely work with other departments to identify further gaps and possibilities for future revenue.

What’s in it for you?

We operate a Flexible Working Policy and can agree a hybrid approach to suit both parties. We would like for you to work from one of our offices 2 days a week, however this will be flexible based on your customer-commitments.

Benefits

• 5.5% employer pension contribution.
• 20 days annual leave (plus a day for your birthday) increasing by a day for every year worked (capped at 24 days).
• Business permitting, we’re closed over Christmas, to give you time back to your friends and family, this is in addition to your allocated annual leave allowance.
• Formal and in‑house training for your L&D plus access to Go1 – the worlds largest online learning library.
• Regular local and companywide social events including Tucker Thursday - mouth‑watering cuisine delivered straight to the office doors once a month!
• Opportunity to participate in retail benefits and savings via our Benefits partner, Zest!

We care about our industry and want it to become a more inclusive and diverse place to work. So, we’re driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees.