Technical Project Manager in Harrow

Please note - this role is a 12 month fixed term contract.

Reapit is the original end-to-end business technology provider for estate agencies of all sizes. We’ve been helping sales and lettings agents build relationships and grow their businesses for more than 25 years. Our technology empowers property professionals across Europe, the Middle East, Australia, and New Zealand to work with buyers, sellers, tenants, and landlords to deliver a dream home experience. Worldwide, over 78,000 agents across more than 15,000 branches use Reapit to run their businesses, manage properties, collect rent, engage clients, and provide outstanding customer service every time.

What You’ll Be Doing

Reporting to the Technical Operations Director, you'll be involved in:

• Working with global internal technology, business, and project teams to deliver system changes, migrations, and integration projects. You’ll manage a small portfolio of projects within a larger technical programme designed to bring the business together and improve operational efficiency.

Key Responsibilities

• Project Planning and Execution: Plan technical projects, manage timelines, and work with the business analysis team to define use cases and acceptance criteria. Facilitate agile planning sessions with technical teams to ensure deliverables are agreed upon, acceptance criteria are accurately documented, and priorities are clear.
• System Delivery and Change Management: Ensure new systems are delivered with appropriate documentation and change management practices. Manage project delivery within agreed time, scope, and cost parameters.
• Business Analysis and Stakeholder Engagement: Analyse business processes, manage end-user and stakeholder expectations, and engage in change management activities.
• End-to-End Project Management: Lead and execute change and transformation initiatives for SaaS sales, managing project scope, resources, budgets, and timelines to deliver successful outcomes.
• As-Is and To-Be Documentation: Conduct comprehensive analysis of current ('as-is') processes and define future ('to-be') states, creating clear, detailed documentation to support informed decision-making.
• Stakeholder Engagement: Collaborate with key stakeholders, including sales leadership, product teams, IT, and customer success, to ensure alignment on objectives, roles, and responsibilities.
• Project Planning and Scheduling: Develop and maintain detailed project plans, schedules, and milestones, using project management tools to track progress and address any risks or issues.
• Change Impact Assessment: Analyse the impact of proposed changes on existing sales processes, workflows, and team dynamics, and recommend strategies to minimise disruption.
• Communication and Training Plans: Develop and implement communication plans to keep stakeholders informed and engaged; coordinate training sessions and materials to ensure successful adoption of new processes and tools.
• Risk Management and Mitigation: Identify project risks and potential challenges proactively, creating mitigation plans and keeping stakeholders updated on project status and roadblocks.

Who We’re Looking For

• 3-5 years of experience in technical project management or product management roles.
• Strong understanding of agile methodologies and software development lifecycle.
• Experience in managing system integration and migration projects, particularly in SaaS environments.
• Excellent communication and interpersonal skills, with the ability to effectively communicate with technical and non-technical stakeholders.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.

What Your Impact And Success Looks Like

As a Technical Project Manager, we expect your success and impact in the early stages of your career with us to look something like this:

• Within 1 Month: Gain familiarity with the organisation’s systems, infrastructure, software platforms, and integration tools. Gain a thorough understanding of ongoing projects, including objectives, timelines, deliverables, and resource allocations. Review project documentation, including scope statements, work breakdown structures, and project plans.
• Within 3 Months: Deliver on some quick wins. Develop detailed project plans, outlining tasks, dependencies, and resource requirements. Coordinate with team members to assign tasks, set deadlines, and monitor progress. Ensure adherence to project timelines and budgets. Conduct a comprehensive risk assessment for ongoing projects, identifying potential risks and developing mitigation strategies. Establish regular communication channels with stakeholders, including status updates, progress reports, and issue resolutions. Facilitate project meetings, ensuring productive discussions and decision-making.
• Within 6 Months: Deliver several key projects, showing attention to detail and adherence to scope, cost and time parameters. Reviewed project processes and workflows to identify opportunities for optimisation and efficiency improvement. Implemented best practices and lessons learned from previous projects. Fostered a culture of collaboration, innovation, and continuous learning within the project team. Solicited feedback from internal clients on project performance and satisfaction levels. Addressed any concerns or issues raised by internal clients and stakeholders and took proactive measures to enhance client satisfaction.

What’s in it for you?

• 5.5% employer pension contribution
• 21 days annual leave (plus a day for your birthday)
• Business permitting, we’re closed over Christmas, to give you time back to your friends and family
• Formal and in-house training for your L&D plus access to Go1 – the world’s largest online learning library
• Health benefits including Gym Flex via Benenden Health, annual flu vaccinations and many others
• Season ticket loan
• Regular local and companywide social events including Tucker Thursday - mouth-watering cuisine delivered straight to the office doors once a month!
• Opportunity to participate in retail benefits and savings via our Benefits partner, Zest!

We care about our industry and want it to become a more inclusive and diverse place to work. So, we’re driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees.