At a Glance
- Tasks: Collaborate with clients on API integration and payments workflows.
- Company: Join a dynamic fintech company focused on client success.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Work across time zones in a fast-paced, collaborative environment.
- Why this job: Be a key player in transforming client experiences with innovative tech.
- Qualifications: Experience in technical support and strong problem-solving skills.
The predicted salary is between 60000 - 80000 £ per year.
Reap is seeking a Forward Deployed Engineer to help clients move from interest to live usage of our fintech platform.
This role sits in the TCX team and involves deep collaboration with clients on API integration, payments workflows, and issue resolution across time zones.
You will own L2/L3 support during the EMEA shift, lead multi-system investigations, and help shape runbooks and incident responses while growing into a client-focused technical partner for key accounts.
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Remote Forward-Deployed Engineer: Technical CX employer: Reap
Reap is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Remote Forward-Deployed Engineer role. With a focus on employee growth, we offer extensive training and development opportunities, ensuring you can thrive in your career while working with cutting-edge fintech solutions. Our remote setup allows for flexibility, enabling you to engage with clients across EMEA seamlessly, all while being part of a supportive team dedicated to making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Forward-Deployed Engineer: Technical CX
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Reap or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Reap.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Reap.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Reap that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Remote Forward-Deployed Engineer: Technical CX
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Reap.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Reap and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Reap
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Reap uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
