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- Tasks: Engage with B2C customers, manage renewals, and enhance customer retention strategies.
- Company: Join RealVNC®, the pioneers of remote access technology with a global impact.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Why this job: Be part of a dynamic team driving innovation in remote access solutions.
- Qualifications: Strong organisational skills and a passion for customer service.
- Other info: Opportunity for personal growth in a fast-paced, collaborative setting.
The predicted salary is between 30000 - 42000 £ per year.
RealVNC® is the remote access platform for engineers looking for the most reliable and secure solution built by the creators of VNC® technology. Over the last 25 years, we’ve enabled a global workforce to work wherever works and created the remote access market. Our software is used by hundreds of millions of users worldwide including IT professionals from global companies, such as Intel, IBM, NASA, Shell, DreamWorks and Philips.
Our lead product, VNC Connect, allows users to connect securely to a remote device anywhere in the world, see its screen in real-time, and take control as though sitting in front of it. The product has been deployed across a myriad of use cases, from remote support through to deploying the software onto connected devices such as medical ventilators, set-top boxes, heavy industrial machinery and more.
Backed by leading mid-market private equity firm, Livingbridge since 2021, we are investing in our people to support our highly ambitious growth plans. As part of our people strategy to develop our next generation organisation, we are looking to add new team members that are integral to the success of the business, committed to delivering high quality results, collaboration and innovation to help accelerate company growth.
Working within our wider Revenue function, this role offers a superb opportunity for a highly organised and driven individual to join our already successful Renewals team on a 6-month Fixed Term Contract. This role offers the opportunity to be responsible for servicing and providing insights into our B2C customer segment at scale using our existing (and expanding) toolset. In a fast-paced environment, you’ll be responsible for quoting direct and Channel Partner customers, order processing as well as co-ordinating customer service requests with the relevant teams. You’ll have the opportunity to show your commercial awareness by scoping and building a process geared towards increasing retention and expansion in this space which is a strategic priority for our business. A large focus will be on guiding our B2C customers towards our Online Management Portal for wider use of our self-service functionality. This role offers an excellent opportunity for personal and professional development while working towards achievable company objectives.
Key Responsibilities
- Be primarily responsible for the email communication with our B2C customers.
- Negotiate subscription amendments during the renewal event.
- Be responsible for the tooling to help with customer retention at scale.
- Assist with directing enquiries from B2B customers to the relevant team.
- Handle incoming chat and phone enquiries relating to upcoming renewals.
- Manage appropriate mailboxes to ensure an accurate and timely response.
- Work with wider departments and stakeholders to coordinate customer.
Renewals Administrator - 6-Month Fixed Term Contract in London employer: RealVNC
Contact Detail:
RealVNC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewals Administrator - 6-Month Fixed Term Contract in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 3
Practice your pitch! You never know when you’ll meet someone who could help you land that job. Keep it concise and highlight your skills relevant to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Renewals Administrator - 6-Month Fixed Term Contract in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Renewals Administrator role. Highlight relevant experience and skills that match the job description, especially around customer service and organisation. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our goals at RealVNC. Keep it concise but engaging – we love a good story!
Showcase Your Communication Skills: Since you'll be handling email communication with B2C customers, it's crucial to demonstrate your strong written communication skills. Use clear and professional language in your application to show us you can represent our brand well.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at RealVNC
✨Know Your Stuff
Before the interview, make sure you understand RealVNC® and its products, especially VNC Connect. Familiarise yourself with their B2C customer segment and think about how your skills can contribute to customer retention and expansion.
✨Show Your Organisational Skills
As a Renewals Administrator, being organised is key. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. This will demonstrate your ability to handle the fast-paced environment they mentioned.
✨Practice Your Communication
Since you'll be primarily responsible for email communication with customers, practice articulating your thoughts clearly. Consider role-playing common scenarios you might encounter, like negotiating subscription amendments or handling customer inquiries.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the tools they use for customer retention or how the Renewals team collaborates with other departments. This shows your interest in the role and helps you gauge if it’s the right fit for you.
