At a Glance
- Tasks: Provide first and second line IT support to onsite and remote employees.
- Company: Join a successful global brand with a focus on staff welfare.
- Benefits: Enjoy a contributory pension, private medical cover, and hybrid working options.
- Other info: Great opportunity for growth within a supportive environment.
- Why this job: Kickstart your IT career while making a real impact in a dynamic team.
- Qualifications: Experience with Microsoft Windows, macOS, and strong organisational skills.
The predicted salary is between 30000 - 40000 € per year.
We are looking for an experienced IT Support Engineer to join our team for a 6‑month period providing first and second line support to onsite and remote employees. Reporting to the Head of IT, you will manage tickets and provide support for hardware and software primarily within the Microsoft ecosystem.
Key Responsibilities
- Monitor the IT ticket queue; log, categorize, and prioritize issues.
- Investigate connectivity, hardware, and software problems.
- Perform new starter onboarding and equipment handovers.
- Configure and test hardware.
- Create and manage user accounts.
- Generate and maintain documentation.
Requirements
- Demonstrable experience with Microsoft Windows and macOS.
- Good working knowledge of Microsoft Office and M365.
- Familiarity with Microsoft Active Directory and Entra ID.
- Experience with Microsoft Intune.
- Knowledge of networking, DNS, DHCP, and VPNs.
- High level of attention to detail.
- Proactive and ownership of work.
- Strong organisational skills.
- Comfortable working collaboratively with a wide range of teams and stakeholders.
Desired Experience
- Experience with Microsoft security products and services.
Benefits
This role offers a great opportunity to join our Systems Team, with the chance to grow within a successful, global brand. You will receive a contributory pension, private dental and medical cover, and a hybrid working environment allowing remote work and office presence. A commuting distance of Cambridge/ London is required.
Equal Opportunity
RealVNC is an equal opportunities employer, committed to staff welfare and professional development.
IT Support Engineer - 6-Month FTC in Cambridge employer: RealVNC
RealVNC is an exceptional employer that prioritises employee welfare and professional development, making it an ideal place for IT Support Engineers seeking meaningful work. With a hybrid working environment, competitive benefits including a contributory pension and private medical cover, and opportunities for growth within a successful global brand, employees can thrive both personally and professionally while being part of a collaborative team in the vibrant Cambridge/London area.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer - 6-Month FTC in Cambridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at companies you're interested in. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues or handle difficult users. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 3
Show off your skills! If you have a portfolio of projects or a GitHub account, make sure to share it during interviews. It’s a great way to demonstrate your hands-on experience with Microsoft tools and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team!
We think you need these skills to ace IT Support Engineer - 6-Month FTC in Cambridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft Windows, macOS, and any relevant IT support roles. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our IT Support Engineer role. Mention specific experiences that relate to ticket management, user account creation, or any troubleshooting you've done.
Show Off Your Attention to Detail:In the IT world, details matter! When filling out your application, double-check for typos and ensure all information is accurate. This shows us you take pride in your work and understand the importance of precision.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at RealVNC
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows, macOS, and the Microsoft ecosystem. Be ready to discuss your experience with tools like Microsoft Office, M365, and Intune. The more familiar you are with these technologies, the more confident you'll feel during the interview.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled IT issues in the past. Think about times when you resolved connectivity problems or managed ticket queues effectively. This will demonstrate your proactive approach and ownership of your work, which is exactly what they’re looking for.
✨Get Organised with Documentation
Since maintaining documentation is part of the role, be ready to discuss how you’ve created and managed user accounts or documented processes in previous jobs. Highlighting your attention to detail and organisational skills will show that you can handle the responsibilities of the position.
✨Collaborate Like a Pro
This role involves working with various teams, so think about your experiences collaborating with others. Be prepared to talk about how you’ve communicated effectively with different stakeholders and contributed to team success. This will showcase your ability to fit into their collaborative environment.
