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- Tasks: Monitor systems, troubleshoot incidents, and automate processes with cutting-edge tools.
- Company: Realtime Recruitment connects talent with top tech companies in a fully remote environment.
- Benefits: Enjoy flexible remote work, competitive pay, and opportunities for professional growth.
- Why this job: Join a dynamic team where your skills make a real impact in tech support.
- Qualifications: 3+ years in a technical role or a relevant degree; scripting and monitoring knowledge required.
- Other info: This is an entry-level position perfect for tech enthusiasts looking to kickstart their career.
The predicted salary is between 30000 - 42000 £ per year.
This range is provided by Realtime Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Realtime Recruitment
IT Recruitment Consultant at Realtime Recruitment
Key Responsibilities and Duties
- Monitoring and Alerting: Developing and deploying monitoring solutions for various systems.
- Utilizing telemetry data for alert response and troubleshooting.
- Detecting incidents through monitoring tools, notifications, and log files.
- Configuring monitors in collaboration with development teams.
- Incident Management: Supporting incident commanders by executing documented resolution steps.
- Logging incidents in the tracking system with clear symptom documentation.
- Collaborating with support, security, engineering, and customers to resolve incidents.
- Monitoring scheduled jobs for operational impact and identifying failures.
- Automation and Tooling: Deploying and operationalizing tooling with the engineering team.
- Developing Ansible playbooks for automated deployment and upgrades.
- Hands on experience with Terraform to manage infrastructure as code.
- Implementing and testing new tools and features.
Qualifications
- Strong understanding of monitoring protocols (SNMP, WMI).
- Proficiency in scripting languages (PowerShell, Perl, Python).
- Working knowledge of TCP/IP networking and packet capture analysis.
- Experience with virtualized infrastructure (VMware) and Linux/Windows operating systems.
- 3+ years of experience in a Tier II or Senior role (Technical Call Center, NOC, System/Support Engineering) or a Bachelor\’s degree in Computer Science or a related field.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Staffing and Recruiting and Technology, Information and Media
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Support Engineer - Fully Remote employer: Realtime Recruitment
Contact Detail:
Realtime Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer - Fully Remote
✨Tip Number 1
Familiarise yourself with the specific monitoring protocols mentioned in the job description, such as SNMP and WMI. Being able to discuss your experience or knowledge of these protocols during an interview will show that you're well-prepared and understand the role's requirements.
✨Tip Number 2
Brush up on your scripting skills, particularly in PowerShell, Perl, and Python. Consider creating small projects or scripts that demonstrate your ability to automate tasks, as this can be a great talking point in interviews.
✨Tip Number 3
Gain hands-on experience with tools like Ansible and Terraform if you haven't already. You could set up a personal project to deploy a simple application using these tools, which will not only enhance your skills but also provide concrete examples to discuss during your interview.
✨Tip Number 4
Network with professionals in the IT support field, especially those who work remotely. Join relevant online communities or forums where you can ask questions and share insights, as this can lead to valuable connections and potential referrals for the position.
We think you need these skills to ace Support Engineer - Fully Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your proficiency in monitoring protocols, scripting languages, and any experience with virtualized infrastructure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific projects or experiences that demonstrate your ability to handle incident management and automation.
Highlight Technical Skills: In your application, emphasise your technical skills such as knowledge of TCP/IP networking, experience with Terraform, and familiarity with Linux/Windows operating systems. Use examples to illustrate your expertise.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Realtime Recruitment
✨Showcase Your Technical Skills
Make sure to highlight your proficiency in monitoring protocols and scripting languages during the interview. Be prepared to discuss specific projects where you've used tools like Ansible or Terraform, as this will demonstrate your hands-on experience.
✨Understand Incident Management
Familiarise yourself with incident management processes. Be ready to explain how you would log incidents and collaborate with different teams to resolve issues. Providing examples from your past experiences can really make you stand out.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you've approached troubleshooting in previous roles. Think of specific incidents you've managed and the steps you took to resolve them. This will show your analytical skills and ability to work under pressure.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about the team dynamics, the tools they use, or how they handle incident response. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
