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- Tasks: Be the go-to person for customer issues and troubleshoot networking faults.
- Company: Realtime Recruitment connects talent with top IT opportunities in a dynamic environment.
- Benefits: Enjoy 23 days of leave, paid volunteering, and a cycle-to-work scheme.
- Why this job: Join a supportive team with great career progression and a focus on customer service.
- Qualifications: Experience in IT helpdesk or NOC roles; strong troubleshooting skills required.
- Other info: Work in Belfast with a chance to make a real impact in tech.
The predicted salary is between 30000 - 42000 £ per year.
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This range is provided by Realtime Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Realtime Recruitment
Senior IT Recruitment Consultant at Realtime Recruitment
What you\’ll do:
- Be the first point of contact for customer escalations.
- Troubleshoot and manage faults, aiming to resolve over 95% on the first call.
- Work within service-level agreements (SLAs).
- Troubleshoot Cisco, Juniper, and other networking equipment.
- Manage circuit faults and support field engineers.
We\’re looking for someone with:
- Experience in an IT helpdesk or NOC role.
- Strong IT/networking troubleshooting skills.
- Experience with enterprise network support (CCNA or similar is a plus).
- Excellent communication and customer service skills.
- The ability to work under pressure and a high attention to detail.
- Shift allowance and opportunities for career progression.
- 23 days of annual leave (rising to 27), with the option to buy more.
- Paid volunteering day for a charity of your choice.
- Company-matched pension, a cycle-to-work scheme, and paid leave for new parents.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Information Technology
Industries
- Staffing and Recruiting
Referrals increase your chances of interviewing at Realtime Recruitment by 2x
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Belfast, Northern Ireland, United Kingdom
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Network Operations Specialist employer: Realtime Recruitment
Contact Detail:
Realtime Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Operations Specialist
✨Tip Number 1
Familiarise yourself with the specific networking equipment mentioned in the job description, such as Cisco and Juniper. Having hands-on experience or even lab practice with these technologies can set you apart during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills, especially in a high-pressure environment. Consider simulating common network issues and practice resolving them quickly to demonstrate your capability in real-time scenarios.
✨Tip Number 3
Prepare to discuss your previous experiences in IT helpdesk or NOC roles. Be ready to share specific examples of how you handled customer escalations and resolved faults effectively, showcasing your communication and customer service skills.
✨Tip Number 4
Research the company culture and values of Realtime Recruitment. Understanding their approach to customer service and teamwork can help you align your answers during the interview, making you a more attractive candidate.
We think you need these skills to ace Network Operations Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT helpdesk or NOC roles. Emphasise your troubleshooting skills, especially with Cisco and Juniper equipment, to align with the job requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and customer service experience. Mention specific examples of how you've resolved issues under pressure, as this is crucial for the role.
Highlight Relevant Certifications: If you have certifications like CCNA or similar, make sure to include them prominently in your application. This can set you apart from other candidates and demonstrate your technical expertise.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential for the Network Operations Specialist role.
How to prepare for a job interview at Realtime Recruitment
✨Showcase Your Troubleshooting Skills
Be prepared to discuss specific examples of how you've resolved network issues in the past. Highlight your experience with Cisco, Juniper, and other networking equipment, as this will demonstrate your technical expertise.
✨Emphasise Customer Service Experience
Since you'll be the first point of contact for customer escalations, it's crucial to showcase your excellent communication and customer service skills. Share instances where you successfully managed customer expectations or resolved conflicts.
✨Familiarise Yourself with SLAs
Understanding service-level agreements (SLAs) is key for this role. Be ready to discuss how you've worked within SLAs in previous positions and how you prioritise tasks under pressure to meet these standards.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to troubleshoot under pressure. Practice articulating your thought process clearly, as this will help interviewers gauge your problem-solving approach and attention to detail.
