Major Incident Manager in Lisburn

Major Incident Manager – Belfast

The Major Incident Manager will be reporting operationally to the Senior Major Incident Manager and on a day-to-day basis, working as part of a team of Major Incident Managers taking ownership of all major incidents and acting as the conduit of information flow between Service Delivery Managers and Recovery

Essential:

• Previous experience in high-priority incident management in a multi-client or shared service environment
• ITIL awareness

In addition you will also have:

• Knowledge of Remedy or similar tools and the Incident Management process
• Ability and willingness to work as part of an On-Call ROTA (weekly shifts starting as early as 7:30am and as late as 11am)
• Willing to undergo SC clearance check if successful

What you will be doing:

• Managing high-priority incidents through to closure
• Verify Priority and reallocate as necessary
• Determine incident severity
• Ensure appropriate and timely progression through to resolution
• Coordination and communication throughout the incident life cycle
• Facilitate conference calls where necessary
• Escalate where appropriate
• Verification of resolution details
• Production of Management Incident Information
• Manage the progression and closure of other lower priority incidents.
• Conduct incident reviews with lines of service within agreed timescales