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For Companies At a Glance
- Tasks: Provide top-notch IT support, troubleshoot issues, and manage systems for clients.
- Company: Join a growing NI-based company known for its collaborative culture and innovation.
- Benefits: Enjoy 30 days leave, private healthcare, paid training, and a modern tech setup.
- Why this job: Make a real impact while developing your skills in a friendly, values-driven environment.
- Qualifications: 3+ years in IT support, excellent communication, and a passion for problem-solving required.
- Other info: Opportunities for career progression and regular team events to foster collaboration.
The predicted salary is between 28800 - 43200 £ per year.
IT Support Engineer
As an IT Support Engineer, you\’ll provide responsive and knowledgeable technical support to clients, working with internal teams and client stakeholders to resolve issues efficiently. This role involves both remote and on-site support.
Key Responsibilities
You\’ll deliver high-quality technical support across a wide range of systems, including:
- Providing remote and on-site support for various technologies.
- Troubleshooting hardware, software, and networking issues.
- Deploying and maintaining Windows servers, desktops, and networking equipment.
- Setting up and managing VPNs (client-based and site-to-site IPSec).
- Administering Microsoft 365 environments (Exchange Online, SharePoint, OneDrive, Teams).
- Performing system monitoring, maintenance, patching, and security checks.
- Assisting with infrastructure and cloud projects.
- Maintaining accurate documentation.
- Guiding team members and liaising with clients.
Technical Responsibilities
Solid experience is required in:
- Microsoft Infrastructure: Active Directory, Group Policy, DNS, DHCP, IIS, RDS.
- Networking: VLANs, routing, switching, firewall rules.
- VPN Technologies: Remote client and site-to-site IPSec VPNs.
- Operating Systems: Windows Server (2016-2022) and Windows (10-11).
- Cloud: Microsoft 365 administration.
- Backup & Disaster Recovery: Physical and virtual environments.
- Security: Experience with Endpoint security tools (SentinelOne, CrowdStrike, ESET) and Fortinet products is a strong advantage.
- MSP Tools: Experience with RMM/PSA tools (NinjaOne, ConnectWise, Halo PSA, Autotask) is highly desirable.
Qualifications
We\’re looking for someone with:
- Minimum 3 years of experience in a similar role, ideally in an MSP.
- Proven track record in diagnosing complex IT issues.
- Excellent communication skills.
- Passion for learning, problem-solving, and client service.
- Full UK driving licence and willingness to travel.
- Relevant vendor certifications (Microsoft, Fortinet, Dell) are desirable.
- Bachelor\’s degree in a related field or equivalent experience.
Perks & Benefits
- 30 days annual leave (including bank holidays).
- Company pension scheme.
- Private healthcare & wellbeing cover.
- Paid technical training and industry certifications.
- Free on-site car parking.
- Regular team events and a collaborative culture.
- Modern tech setup.
- Career progression paths with dedicated professional development time.
- A values-driven, friendly, and collaborative work culture.
- A chance to make a real impact and be part of a growing NI-based success story.
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IT Support Engineer employer: Realtime Recruitment
Contact Detail:
Realtime Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 and VPN technologies. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of complex IT issues you've resolved in the past. This will help you illustrate your ability to handle the challenges that come with the IT Support Engineer position.
✨Tip Number 3
Network with current or former employees of StudySmarter on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 4
Prepare to discuss your experience with MSP tools like NinjaOne or ConnectWise. Highlighting your familiarity with these tools can set you apart from other candidates and show that you're ready to hit the ground running.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Microsoft Infrastructure, networking, and cloud technologies. Use specific examples to demonstrate your troubleshooting skills and technical knowledge.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and client service. Mention your experience with remote and on-site support, and how you can contribute to the company's success by resolving complex IT issues efficiently.
Highlight Relevant Certifications: If you have any vendor certifications (like Microsoft or Fortinet), make sure to mention them prominently in your application. This will show that you have the necessary qualifications and commitment to professional development.
Showcase Communication Skills: Since excellent communication is key in this role, provide examples in your application of how you've effectively communicated with clients and team members in past positions. This could include resolving conflicts or explaining technical concepts to non-technical stakeholders.
How to prepare for a job interview at Realtime Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft Infrastructure, networking, and VPN technologies. Highlight specific examples of how you've successfully resolved complex IT issues in the past.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to walk through your thought process when troubleshooting a technical problem. Employers appreciate candidates who can think critically and approach challenges methodically.
✨Communicate Clearly
Excellent communication skills are crucial for an IT Support Engineer. Practice explaining technical concepts in simple terms, as you may need to liaise with clients who aren't tech-savvy.
✨Express Your Passion for Learning
Show enthusiasm for continuous learning and professional development. Mention any relevant certifications or training you've pursued, and express your eagerness to stay updated with the latest technologies.
