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- Tasks: Join our team as a Senior Technical Engineer, providing top-notch client support and resolving issues swiftly.
- Company: Be part of a dynamic Managed Security & Services Provider focused on growth and innovation.
- Benefits: Enjoy a collaborative work environment with opportunities for professional development and technical expertise.
- Why this job: This role offers a chance to lead technical solutions and make a real impact for clients across NI.
- Qualifications: Bring 3-5 years of Level 3 support experience, strong networking skills, and essential Microsoft certifications.
- Other info: Experience in an MSP environment and knowledge of network devices is a plus!
The predicted salary is between 36000 - 60000 £ per year.
We are currently seeking an experienced Senior Engineer to join our client\’s successful, ambitious, and growth-oriented Managed Security & Services Provider.
Job Summary:
As a Senior Technical Engineer, you will be responsible for delivering exceptional client support, adhering to strict SLAs, and resolving issues promptly. My client is looking for motivated, ambitious, and technically skilled individuals to join the support team on leading the technical expertise for customers across NI.
Required Skills and Experience:
- Minimum of 3-5 years of experience in a Level 3 support role, with a strong emphasis on networking.
- Proven expertise in Windows server administration and virtualization technologies (VMware and Hyper-V).
- In-depth knowledge and understanding of Windows-based operating systems.
- Proficiency in Office 365 administration.
- Strong experience with Active Directory, DNS, DHCP, and Group Policy.
- Hands-on experience with Microsoft Intune and mobile device management.
- Proven track record in utilizing Veeam Backup Solutions or similar products.
- Essential Microsoft certifications and qualifications.
- Excellent written and verbal communication skills.
Preferred Skills:
- Experience working within a Managed Service Provider (MSP) environment.
- Practical knowledge and understanding of switches, firewalls, routers, and wireless access points.
Infrastructure Engineer - MSP employer: Realtime Recruitment
Contact Detail:
Realtime Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Engineer - MSP
✨Tip Number 1
Make sure to highlight your experience in Level 3 support roles during your conversations. Discuss specific scenarios where you resolved complex networking issues, as this will demonstrate your problem-solving skills and technical expertise.
✨Tip Number 2
Familiarize yourself with the latest trends and technologies in Windows server administration and virtualization. Being able to discuss recent developments or share insights on VMware and Hyper-V can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your hands-on experience with Microsoft Intune and mobile device management. Share examples of how you've successfully managed devices in previous roles, as this is a key requirement for the position.
✨Tip Number 4
If you have experience working in an MSP environment, be ready to talk about it! Highlight how you’ve contributed to client satisfaction and adhered to SLAs, as this aligns perfectly with what our client is looking for.
We think you need these skills to ace Infrastructure Engineer - MSP
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Level 3 support roles, especially focusing on networking and Windows server administration. Use specific examples that demonstrate your technical skills and achievements.
Craft a Strong Cover Letter: Write a cover letter that showcases your motivation and ambition. Mention your relevant experience with Managed Service Providers and how you can contribute to the client's success. Be sure to align your skills with the job requirements.
Highlight Relevant Certifications: List any essential Microsoft certifications and qualifications prominently in your application. This will help demonstrate your expertise and commitment to the field.
Showcase Communication Skills: Since excellent written and verbal communication skills are crucial for this role, ensure that your application is well-structured and free of errors. Consider including examples of how you've effectively communicated technical information in previous roles.
How to prepare for a job interview at Realtime Recruitment
✨Showcase Your Technical Expertise
Be prepared to discuss your experience in Level 3 support roles, especially focusing on networking. Highlight specific projects or challenges you've faced and how you resolved them, particularly with Windows server administration and virtualization technologies.
✨Demonstrate Problem-Solving Skills
Since the role emphasizes resolving issues promptly, be ready to share examples of how you've handled critical situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Familiarize Yourself with SLAs
Understand the importance of Service Level Agreements (SLAs) in a Managed Security & Services Provider environment. Be prepared to discuss how you have adhered to SLAs in previous roles and the impact it had on client satisfaction.
✨Communicate Clearly and Effectively
Excellent communication skills are essential for this position. Practice explaining complex technical concepts in simple terms, as you may need to interact with clients who are not technically inclined. This will demonstrate your ability to provide exceptional client support.
